Renew early and get 3 months at no cost

Discussion in 'Prevx Releases' started by aieie, Oct 24, 2012.

Thread Status:
Not open for further replies.
  1. aieie

    aieie Registered Member

    Joined:
    Apr 13, 2007
    Posts:
    175
    Hi everybody.

    This morning I got a mail from Webroot saying:

    "Renew your subscription for another year now and get an additional three months at no extra cost. That's 15 months of award-winning protection. "

    I did the thing.

    In my account there were still 44 days of protection.

    Now my online webroot console (the PC protected are home right now so I checked on that one) says 409 days that is only my 44 and the 365 of the year renewal added.

    At the moment I don't see the extra 3 months added.

    Could someone please help me with this one?

    Many thanks in advance.
     
  2. pegas

    pegas Registered Member

    Joined:
    May 22, 2008
    Posts:
    2,016
    The best and fastest option for you is to write into Webroot support describing your issue because this forum on Wilders isn't being visited by Webroot employees (except PrevxHelp who is a leader engineer but he usually doesn't handle sales issues). Please post at http://www.webrootanywhere.com/service.asp
     
  3. aieie

    aieie Registered Member

    Joined:
    Apr 13, 2007
    Posts:
    175
    Done.

    Many thanks for the answer.
     
  4. pegas

    pegas Registered Member

    Joined:
    May 22, 2008
    Posts:
    2,016
    You're welcome ;)
     
  5. Triple Helix

    Triple Helix Webroot Product Advisor

    Joined:
    Nov 20, 2004
    Posts:
    12,014
    Location:
    Ontario, Canada
  6. aieie

    aieie Registered Member

    Joined:
    Apr 13, 2007
    Posts:
    175
    Webroot sales department has already solved the thing: 3 months added :)

    Many thanks for your (and their) help.
     
  7. Triple Helix

    Triple Helix Webroot Product Advisor

    Joined:
    Nov 20, 2004
    Posts:
    12,014
    Location:
    Ontario, Canada
    Great to hear you got your added time! ;)

    TH
     
Thread Status:
Not open for further replies.