Removing Win32/Caphaw.A

Discussion in 'ESET NOD32 Antivirus' started by Will_3rd, Jan 26, 2012.

Thread Status:
Not open for further replies.
  1. Will_3rd

    Will_3rd Registered Member

    Joined:
    Oct 20, 2009
    Posts:
    10
    Location:
    UK
    Hi guys

    Having a tough time removing this trojan from a customers PC using NOD32 V5, according to the program it cannot be removed as it is in memory.

    Any ideas would be much appreciated.

    Thanks
     
    Last edited: Jan 26, 2012
  2. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,416
    Submit an ESET SysInspector log (ideally along with a Process Monitor boot log) to customer care for perusal.
     
  3. dwomack

    dwomack Eset Staff Account

    Joined:
    Mar 2, 2011
    Posts:
    588
    Please also make sure to include the customer information (name, email, zip, phone) if the ESET license is set up in their name. This will save a few back and forth emails just trying to verify customer info when we could be helping you remove the threat from their computer.
     
Thread Status:
Not open for further replies.
  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.