Removing Malware From Quarantine

Discussion in 'ESET Smart Security' started by Holden4th, Aug 18, 2008.

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  1. Holden4th

    Holden4th Registered Member

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    Eset has quarantined a few files that it couldn't clean and some of these go back to the beginning of the year. When I open the Quarantine box I am given the option of, and I quote, Add, Restore or Remove. Now semantics worry me. If I choose Remove, am I removing them from quarantine (and therefore releasing them into my system) or am I deleting the files permanently which is what I want to do? When I choose Remove the dialogue box says "Do you really want to remove the file from quarantine?" This is a confusing question.
     
  2. Marcos

    Marcos Eset Staff Account

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    Ok, for better understanding of the meaning I've changed the message to "Do you really want to permanently delete selected files in quarantine?" Hopefully it's self-explanatory now :)
     
  3. nonoise

    nonoise Registered Member

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    another disturbing thing - if your license is to expire soon, you get an orange notification with alert - Access to files, email and Internet is not secured. Thats simply not true. Why should i not be secured if i've got a valid license for 14 more days?! Can you fix this alert also?

    example:
    [img=http://img74.imageshack.us/img74/5900/53275984my3.th.png]
     
  4. twl845

    twl845 Registered Member

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    Hopefully you will use the warning to remind yourself to re-register and go right to the ESET site and renew your subscription. So although you're right, it won't be 14 days after all. ;)
     
  5. nonoise

    nonoise Registered Member

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    i knew i should take another screenshot before posting :). screenshot was taken a week ago, ignore the dates, its MAXIMUM PROTECTION IS NOT ENSURED warning thats bothering me.
     
  6. Marcos

    Marcos Eset Staff Account

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    Unfortunately, the current version does not distinguish between different states when complete protection may not be ensured. As of the next major update, we'll use a different message in this case.
     
  7. nonoise

    nonoise Registered Member

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    thanks Marcos
     
  8. Holden4th

    Holden4th Registered Member

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    Marcos, thank you for that. I now know that I can delete these files. YOur prompt response is appreciated.
     
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