Remove True Image totally?

Discussion in 'Acronis True Image Product Line' started by Anselm, Jan 17, 2005.

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  1. Anselm

    Anselm Registered Member

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    Hello,

    does someone know if anywhere in the world wide web is an instruction how to remove True Image totally (files, hidden files, registry entries etc.)?

    Thank you very much in advance,

    Anselm
     
  2. mareke

    mareke Registered Member

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    I use an unistaller Ashampoo Uninstaller to monitor all installs and it does a good job. You could use System Restore to go back before Acronis was installed or you could try using the Acronis uninstaller and then go to Regedit and do a search for all references to Acronis and delete them (there should not be too many to delete manually).
     
  3. Anselm

    Anselm Registered Member

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    Hi,

    an uninstaller is a good idea if it's installed before installation of the software to be uninstalled. I'll try System Restore but I'm afraid to have installed some other software in the meantime. Using the True Image uninstaller and deleting True Image registry entries I already tried. Unfortunately I uninstalled True Image 8.0, installed True Image SE (free) which also didn't work, uninstalled that and tried to install True Image 8.0 again. Now the installer refuses a new installation. Some software producers provide a description of all the steps their installers make or provide instructions how to remove the software really completely and I hoped to get one.

    Thank you anyway,

    Anselm
     
  4. manuangi

    manuangi Registered Member

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    you may install TI over your installation, monitoring it with some uninstaller like Ashampoo or InCtrl5, so that you can see what it adds to the disk and the registry..then you'll be able to completely uninstall it also manually ;)
     
  5. Anselm

    Anselm Registered Member

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    Hi,

    your advice sounds good. But if I try to install True Image again, after a short time the message appears: "Unfortunately the program cannot continue because an error occured. Please attempt to run Acronis True Image again later."

    Perhaps if I look after this PC next time, it is "later" and I can install True Image successfully. :rolleyes:

    I learned that installing without of an uninstaller is the best way to get madly.

    Thanks!

    Anselm
     
  6. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello Anselm,

    Thank you for choosing Acronis True Image (http://www.acronis.com/homecomputing/products/trueimage/).

    We are really sorry for the inconveniences.

    Please note that the problem with the installation of Acronis True Image is fixed in the latest 791 build. You don't need to uninstall Acronis True Image manually (and edit the registry as well).

    If you still experience any problems with Acronis software please send the description of the problem to support@acronis.com. We will certainly help you.

    Thank you.
    --
    Ilya Toytman
     
  7. savagcl

    savagcl Registered Member

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    Ilya,
    Its not a real question of "Needing" to uninstall so much as "Wanting" to
    uninstall it.

    There still needs to be a full uninstaller for Acronis products...........

    savagcl
     
  8. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello savagcl,

    Please note that you can uninstall in the ordinary way via "Control Panel" -> "Add or Remove Programs".

    Thank you.
    --
    Ilya Toytman
     
  9. savagcl

    savagcl Registered Member

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    Ilya,
    Thanks for replying.

    Will this also remove the "Snapman.sys" that was attached as a driver to my
    harddrive without crashing windowsXP?

    thanks again,
    savagcl
     
  10. Anon

    Anon Guest

    No, the uninstall process does not remove "Snapman.sys" -- you will need to remove that manually. The uninstall process leaves quite a few entries in the registry and to remove those registry entries you need to use a tool like Registry First Aid
     
  11. savagcl

    savagcl Registered Member

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    So what Ilya said is "kinda" true!
    Acronis program will be removed via Add/Remove but a lot of ash and trash is
    left behind for the user to cleanup. Assuming the user knows what is left behind.

    Not the best possible solution so i repeat myself, Acronis needs a "Full" uninstall
    process.

    Done,
    savagcl
     
  12. Menorcaman

    Menorcaman Retired Moderator

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  13. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello Menorcaman,

    As per the request, please find below the instructions for manual Acronis True Image uninstalltion:

    Please do the following in order to uninstall Acronis True Image manually:

    - Delete Acronis Secure Zone either through the wizard or manually;

    - Delete "snapman" from the following registry key:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318} -> UpperFilters

    - Delete "snapman" and "timounter" from the following registry key:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F} -> UpperFilters

    - Run Device Manager and delete Acronis Image Archive Explorer;

    - Delete "snapman", "timounter" and "tifsfilter" from the following registry key:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services

    - Delete "TrueImage" value from the following registry keys:

    HKEY_LOCAL_MACHINE\Software\Acronis\Autopart (can be absent)
    HKEY_LOCAL_MACHINE\Software\Acronis\CDRecord
    HKEY_LOCAL_MACHINE\Software\Acronis\Schedule2
    HKEY_LOCAL_MACHINE\Software\Acronis\SnapAPI
    HKEY_LOCAL_MACHINE\Software\Acronis\Snapman
    HKEY_LOCAL_MACHINE\Software\Acronis\VBus

    - Delete the Windows\System32\autoprnt.exe file, if it exists;

    - Delete the following folders:

    Program Files\Common Files\Acronis\CDRecord
    Program Files\Common Files\Acronis\Drivers

    - Download the http://www.acronis.com/files/support/schedmgr.exe file;
    - Open the command prompt (Start -> Run -> cmd);
    - Run the following command in the folder you saved the file to:
    schedmgr service uninstall
    - Open Task Manager and stop the following processes: schedhlp.exe, TrueImageMonitor.exe;
    - Delete the Program Files\Common Files\Acronis\Schedule2 folder;

    - Delete the desktop icon and Start menu shortcuts;

    - Delete the Program Files\Common Files\Acronis folder;
    - Delete the Program Files\Acronis\TrueImage folder;
    - Delete the Program Files\Acronis folder;

    - Delete "TrueImage Monitor" value from the following registry key:

    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run

    - Delete the following keys in HKEY_CLASSES_ROOT:

    .tib
    .tis
    tibfile
    tisfile

    - Delete the following registry keys:

    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\TrueImage

    HKEY_LOCAL_MACHINE\Software\Acronis (you may need to grant full control permission to yourself to delete this key)
    HKEY_CURRENT_USER\Software\Acronis

    - Reboot the computer.

    Thank you.
    --
    Ilya Toytman
     
  14. Menorcaman

    Menorcaman Retired Moderator

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    Hello Ilya,

    Nice work (better late than never as they say ;)). Many thanks.

    Kind regards
    Tom
     
  15. mantra

    mantra Registered Member

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    thanks
     
  16. mantra

    mantra Registered Member

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    why don't make a small tool to clean?
     
  17. seekforever

    seekforever Registered Member

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    It seems to me very few applications of any appreciable size remove every artifact from your system. Why this is, I don't know and there should be a "Total Remove" option with every application before it is considered a quality Windows app. I am not going to hold my breath waiting though.
     
  18. mantra

    mantra Registered Member

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    but a small script would be nice!

    btw great thanks , this is very usefull to do before updating!
     
  19. mantra

    mantra Registered Member

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    Is a good idea after an uninstall use for example jv16 PowerTools 2005 to search for acronis in the reg file , and delete every key about acronis?
     
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