Reinstall-guard.exe warning message

Discussion in 'ewido anti-spyware forum' started by blueoysterdvp, Oct 15, 2007.

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  1. blueoysterdvp

    blueoysterdvp Registered Member

    Joined:
    Jun 26, 2006
    Posts:
    135
    Location:
    Upstate NY, U.S.A.
    How many times can the paid version be reinstalled?Still getting this message occasionally,"Connection to Service Failed.Please Reinstall AVG AntiSpyware 7.5.Also had a warning message that something bad happened to guard.exe.I didn't see the message, one of my kids saw it with the yellow triangle symbol.

    The AVG icon disappeared from the system tray and wouldn't open until I did a reboot.

    Date: Mon, 15 Oct 2007 06:46:52 GMT
    Server: lighttpd/1.4.13
    , Position: .\DownloadHttp.cpp, 647
    [10/15/2007 3:18:31 AM] Error: failed to create socket, Value: 00002747, Position: .\DownloadHttp.cpp, 212
    [10/15/2007 3:46:37 AM] Error: Wrong answer: HTTP/1.1 500 Internal Server Error
    Connection: close
    Content-Type: text/html
    Content-Length: 369
    Date: Mon, 15 Oct 2007 07:46:51 GMT
    Server: lighttpd/1.4.13
    , Position: .\DownloadHttp.cpp, 647
    [10/15/2007 4:18:34 AM] Error: failed to open dest file, Value: 00000020, Position: .\updatelib.cpp, 1410
    [10/15/2007 4:18:39 AM] Error: failed to open dest file, Value: 00000020, Position: .\updatelib.cpp, 1410
    [10/15/2007 4:21:04 AM] Error: Failed to load bitmap resource ID 317!, Value: 00000008, Position: .\Bitmapdata.cpp, 27
    [10/15/2007 4:21:04 AM] Error: Failed to load bitmap resource ID 318!, Value: 00000008, Position: .\Bitmapdata.cpp, 27
    [10/15/2007 4:21:04 AM] Error: Failed to load bitmap resource ID 319!, Value: 00000008, Position: .\Bitmapdata.cpp, 27
    [10/15/2007 4:21:04 AM] Error: Failed to load bitmap resource ID 320!, Value: 00000008, Position: .\Bitmapdata.cpp, 27
    [10/15/2007 4:21:04 AM] Error: Failed to load bitmap resource ID 312!, Value: 00000008, Position: .\Bitmapdata.cpp, 27
    [10/15/2007 4:21:04 AM] Error: Failed to load bitmap resource ID 283!, Value: 00000008, Position: .\Bitmapdata.cpp, 27
    [10/15/2007 4:21:04 AM] Error: Failed to load bitmap resource ID 284!, Value: 00000008, Position: .\Bitmapdata.cpp, 27
    [10/15/2007 4:21:04 AM] Error: Failed to load bitmap resource ID 285!, Value: 00000008, Position: .\Bitmapdata.cpp, 27
    [10/15/2007 4:21:04 AM] Error: Failed to load bitmap resource ID 286!, Value: 00000008, Position: .\Bitmapdata.cpp, 27
    [10/15/2007 4:21:04 AM] Error: Failed to load bitmap resource ID 287!, Value: 00000008, Position: .\Bitmapdata.cpp, 27
    [10/15/2007 4:21:04 AM] Error: Failed to load bitmap resource ID 288!, Value: 00000008, Position: .\Bitmapdata.cpp, 27
    [10/15/2007 4:21:04 AM] Error: Failed to load bitmap resource ID 289!, Value: 00000008, Position: .\Bitmapdata.cpp, 27
    [10/15/2007 4:21:04 AM] Error: Failed to load bitmap resource ID 290!, Value: 00000008, Position: .\Bitmapdata.cpp, 27
    [10/15/2007 4:21:04 AM] Error: Failed to load bitmap resource ID 291!, Value: 00000008, Position: .\Bitmapdata.cpp, 27
    [10/15/2007 4:26:52 AM] Error: Failed to load bitmap resource ID 310!, Value: 00000008, Position: .\Bitmapdata.cpp, 27
    [10/15/2007 4:26:53 AM] Error: Failed to load bitmap resource ID 352!, Value: 00000008, Position: .\Bitmapdata.cpp, 27
    [10/15/2007 4:26:53 AM] Error: Failed to load bitmap resource ID 347!, Value: 00000008, Position: .\Bitmapdata.cpp, 27
    [10/15/2007 4:26:53 AM] Error: Failed to load bitmap resource ID 346!, Value: 00000008, Position: .\Bitmapdata.cpp, 27
    [10/15/2007 4:26:53 AM] Error: Failed to load bitmap resource ID 410!, Value: 00000008, Position: .\Bitmapdata.cpp, 27
    [10/15/2007 4:26:53 AM] Error: Failed to load bitmap resource ID 411!, Value: 00000008, Position: .\Bitmapdata.cpp, 27
    [10/15/2007 4:26:53 AM] Error: Failed to load bitmap resource ID 341!, Value: 00000008, Position: .\Bitmapdata.cpp, 27
    [10/15/2007 4:26:53 AM] Error: Failed to load bitmap resource ID 340!, Value: 00000008, Position: .\Bitmapdata.cpp, 27
    [10/15/2007 4:26:53 AM] Error: Failed to load bitmap resource ID 345!, Value: 00000008, Position: .\Bitmapdata.cpp, 27
    [10/15/2007 4:26:53 AM] Error: Failed to load bitmap resource ID 344!, Value: 00000008, Position: .\Bitmapdata.cpp, 27
    [10/15/2007 4:26:53 AM] Error: Failed to load bitmap resource ID 331!, Value: 00000008, Position: .\Bitmapdata.cpp, 27
    [10/15/2007 4:26:53 AM] Error: Failed to load bitmap resource ID 330!, Value: 00000008, Position: .\Bitmapdata.cpp, 27
    [10/15/2007 4:26:53 AM] Error: Failed to load bitmap resource ID 351!, Value: 00000008, Position: .\Bitmapdata.cpp, 27
    [10/15/2007 4:26:53 AM] Error: Failed to load bitmap resource ID 350!, Value: 00000008, Position: .\Bitmapdata.cpp, 27
    [10/15/2007 4:26:53 AM] Error: Failed to load bitmap resource ID 337!, Value: 00000008, Position: .\Bitmapdata.cpp, 27
    [10/15/2007 4:26:53 AM] Error: Failed to load bitmap resource ID 336!, Value: 00000008, Position: .\Bitmapdata.cpp, 27
    [10/15/2007 4:26:53 AM] Error: Failed to load bitmap resource ID 313!, Value: 00000008, Position: .\Bitmapdata.cpp, 27
    [10/15/2007 4:26:53 AM] Error: Failed to load bitmap resource ID 314!, Value: 00000008, Position: .\Bitmapdata.cpp, 27
    [10/15/2007 4:26:53 AM] Error: Failed to load bitmap resource ID 315!, Value: 00000008, Position: .\Bitmapdata.cpp, 27
    [10/15/2007 4:26:53 AM] Error: Failed to load bitmap resource ID 316!, Value: 00000008, Position: .\Bitmapdata.cpp, 27
    [10/15/2007 4:26:53 AM] Error: Failed to load bitmap resource ID 317!, Value: 00000008, Position: .\Bitmapdata.cpp, 27
    [10/15/2007 4:26:53 AM] Error: Failed to load bitmap resource ID 318!, Value: 00000008, Position: .\Bitmapdata.cpp, 27
    [10/15/2007 4:26:53 AM] Error: Failed to load bitmap resource ID 319!, Value: 00000008, Position: .\Bitmapdata.cpp, 27
    [10/15/2007 4:26:53 AM] Error: Failed to load bitmap resource ID 320!, Value: 00000008, Position: .\Bitmapdata.cpp, 27
    [10/15/2007 4:26:53 AM] Error: Failed to load bitmap resource ID 312!, Value: 00000008, Position: .\Bitmapdata.cpp, 27
    [10/15/2007 4:26:53 AM] Error: Failed to load bitmap resource ID 283!, Value: 00000008, Position: .\Bitmapdata.cpp, 27
    [10/15/2007 4:26:53 AM] Error: Failed to load bitmap resource ID 284!, Value: 00000008, Position: .\Bitmapdata.cpp, 27
    [10/15/2007 4:26:53 AM] Error: Failed to load bitmap resource ID 285!, Value: 00000008, Position: .\Bitmapdata.cpp, 27
    [10/15/2007 4:26:53 AM] Error: Failed to load bitmap resource ID 286!, Value: 00000008, Position: .\Bitmapdata.cpp, 27
    [10/15/2007 4:26:53 AM] Error: Failed to load bitmap resource ID 288!, Value: 00000008, Position: .\Bitmapdata.cpp, 27
    [10/15/2007 4:26:53 AM] Error: Failed to load bitmap resource ID 289!, Value: 00000008, Position: .\Bitmapdata.cpp, 27
    [10/15/2007 4:26:53 AM] Error: Failed to load bitmap resource ID 290!, Value: 00000008, Position: .\Bitmapdata.cpp, 27
    [10/15/2007 4:26:53 AM] Error: Failed to load bitmap resource ID 291!, Value: 00000008, Position: .\Bitmapdata.cpp, 27
    [10/15/2007 6:04:01 AM] Error: createthread failed, Value: 00000008, Position: .\Server.cpp, 69
    [10/15/2007 6:04:41 AM] Error: failed to connect to server, Value: 000000E7, Position: .\Client.cpp, 26
    [10/15/2007 6:04:41 AM] Error: IPC connect to service failed, Position: .\main.cpp, 258
    [10/15/2007 6:04:46 AM] Error: failed to connect to server, Value: 000000E7, Position: .\Client.cpp, 26
    [10/15/2007 6:04:46 AM] Error: IPC connect to service failed, Position: .\main.cpp, 258
    [10/15/2007 6:04:56 AM] Error: failed to connect to server, Value: 000000E7, Position: .\Client.cpp, 26
    [10/15/2007 6:04:56 AM] Error: IPC connect to service failed, Position: .\main.cpp, 258
    [10/15/2007 6:06:14 AM] Error: failed to connect to server, Value: 000000E7, Position: .\Client.cpp, 26
    [10/15/2007 6:06:14 AM] Error: IPC connect to service failed, Position: .\main.cpp, 258
    [10/15/2007 7:14:17 AM] Error: failed to connect to server, Value: 00000002, Position: .\Client.cpp, 26
    [10/15/2007 7:14:40 AM] Error: [CProcessInformation]: Creating snapshot for module enumeration failed., Value: 00000008, Position: .\ProcessInformation.cpp, 274
    [10/15/2007 7:14:40 AM] Error: [CConnectionInformation]: Creating snapshot for module enumeration failed., Value: 00000008, Position: .\ConnectionInformation.cpp, 227
     
  2. karl.ewido

    karl.ewido former ewido team

    Joined:
    Dec 9, 2005
    Posts:
    236
    Location:
    Germany
    Which other applications are running in the background?

    Did you use an User account with administrator rights for the installation of the AVG Anti-Spyware?

    Do you use tools like 'Dropmyrights' or something like that?

    If you used an old ewido Version before that AVG Anti-Spyware, did you also uninstall it by using the uninstall.exe in the installation Folder of the old ewido Software and restart Windows?

    Did you try to change manually any settings of the AVG Guard background services (using Windows internal utilities)?
     
  3. blueoysterdvp

    blueoysterdvp Registered Member

    Joined:
    Jun 26, 2006
    Posts:
    135
    Location:
    Upstate NY, U.S.A.
    Other Apps running in background ,TrendMicro PC-Cillin Internet Security 2007,SpyGuard and SpyBlaster.

    Don't use any tools like Dropmyrights.

    I removed the old ewido using uninstall.exe

    Haven't changed any settings of the AVG Guard background.

    Thanks for the reply.:thumb:
     
  4. karl.ewido

    karl.ewido former ewido team

    Joined:
    Dec 9, 2005
    Posts:
    236
    Location:
    Germany
    Please uninstall the AVG Anti-Spyware by using the uninstall.exe in the installation folder of the AVG Anti-Spyware and then restart Windows.

    Before reinstalling the AVG Anti-Spyware, please close/terminate all other running applications that run in the background like you other security Software (TrendMicro PC-Cillin Internet Security 2007,SpyGuard and SpyBlaster), then run the setup for the AVG Anti-Spyware to reinstall the AVG Anti-Spyware Software, then after the installation you can restart/run again your other security Software.
     
  5. blueoysterdvp

    blueoysterdvp Registered Member

    Joined:
    Jun 26, 2006
    Posts:
    135
    Location:
    Upstate NY, U.S.A.
    Use the installer off web site and should I shut down the Trend Micro Firewall also?
     
  6. karl.ewido

    karl.ewido former ewido team

    Joined:
    Dec 9, 2005
    Posts:
    236
    Location:
    Germany
    Please use the installer from our website:
    http://www.ewido.net/en/download/
    Full download link:
    http://downloads.grisoft.cz/softw/70/filedir/inst/avgas-setup-7.5.1.43.exe

    Download the Setup software for the AVG Anti-Spyware and then after(!) the successful download you can run the downloaded file to run the installation process. We highly recommend to save the setup file on your desktop or somewhere else where you can easily find it and then only after the successfully download you can run the setup file.
    But before running the setup file, please shut down also the Trend Micro Firewall and your other security Software.
     
  7. blueoysterdvp

    blueoysterdvp Registered Member

    Joined:
    Jun 26, 2006
    Posts:
    135
    Location:
    Upstate NY, U.S.A.
    Thanks karl!:thumb:
     
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