16 hours ago I purchased NOD32 Antivirus from ESET. I immediately recieved an email confirming my order (Meaning they gladly pocketed my cash) The mail said: "This is your order confirmation message. It is the first of two emails you will receive. A second registration message will arrive within approximately 1 hour and will contain your username, password and instructions for downloading." 9 hours later I had not recieved my followup email with my username and password. I opened a new case on theor website. The status of that case is still "Not Started" I am beginning to have severe misgivings of entrusting the security of my PC to a company who cannot successfully complete a simple web order. I am also concerned about what level of support I can expect to recieve from this company.