Registration Woes

Discussion in 'ESET NOD32 Antivirus' started by Crossbar, Aug 31, 2008.

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  1. Crossbar

    Crossbar Registered Member

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    16 hours ago I purchased NOD32 Antivirus from ESET. I immediately recieved an email confirming my order (Meaning they gladly pocketed my cash) The mail said: "This is your order confirmation message. It is the first of two emails you will receive. A second registration message will arrive within approximately
    1 hour and will contain your username, password and instructions for downloading." 9 hours later I had not recieved my followup email with my username and password. I opened a new case on theor website. The status of that case is still "Not Started"

    I am beginning to have severe misgivings of entrusting the security of my PC to a company who cannot successfully complete a simple web order. I am also concerned about what level of support I can expect to recieve from this company.
     
  2. Marcos

    Marcos Eset Staff Account

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    Did you purchase through www.eset.com? Could you please PM me the order number as well as your email address?
     
  3. webyourbusiness

    webyourbusiness Registered Member

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    did you check your junk email folder?
     
  4. Crossbar

    Crossbar Registered Member

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    Yes I purchased from eset, yes I have been checking my junk mail.
     
  5. Crossbar

    Crossbar Registered Member

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    My support case is still in the Not Started status. I still have not recieved my license email. Does anyone know if there is a phone number for their support? I tried finding one on their page. I am in the US.
     
  6. Marcos

    Marcos Eset Staff Account

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    I have resent the registration email through the form at http://www.eset.com/support/lost_license.php. Could you confirm that you have received it?
     
  7. Crossbar

    Crossbar Registered Member

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    I have not recieved it
     
  8. bjmolen

    bjmolen Registered Member

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    I am having this same exact issue. I received my original order confirmation email 8-30-08 at 8:56 p.m.. But I haven't received any further response from eset, either as the follow up email with the registration information OR a human response to my Customer Care case submission.

    When logging in, My Account shows no transactions. However, I have the order number from the confirmation email, and the transaction has been deducted from my bank account.

    I'd appreciate some timely response to this issue as well, as I purchased the license for 3 computers, which are all now sitting unprotected. (Thank goodness I have this machine still in operation.)

    P.S. I also have been checking my junk mail, where I did find the responses to my (2) requests for license information (which only turned up the information from some expired licenses), and when I registered for this forum, that registration email also went into my junk mail. However, the auto-response from Customer Care appeared in my inbox, as did the original order confirmation.
     
    Last edited: Sep 2, 2008
  9. Marcos

    Marcos Eset Staff Account

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    14,415
    Hello,

    please PM me the ticket number, order number and the email address you used for registration. I'll provide you with a temporary license until the problem is resolved.

    regards,

    Marcos
     
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