Registering Acronis !

Discussion in 'Acronis True Image Product Line' started by Koto, Mar 2, 2005.

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  1. Koto

    Koto Registered Member

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    Mar 2, 2005
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    Hello,

    at first lemme say that my english isnt the best...sorry for this!

    I bought Acronis True Image 8 Box Version 1 week ago @ the official Acronis Partner in germany. With the package i got a " register " acronis " card and / or a way to register my Version of Acronis using the Webpage.

    I`ve entered all needed data and pressed " send"
    1 day later i recieved an email from " support@acronis.com "

    It was written in german lang so i was able to see very fast what happend:
    All important data like "my personal serial number " my used email and my password i used while registering was written in same mail. Without any encoding. The Mail was not protected in any way, just plain text and all important data inside !
    I was was like WTF, that cant be true.... Ive called the german partner of Acronis and asked them why they send all important data in a plain text mail.
    They said its normal and that they "give a f*ck" what happen to my data.
    Im sure u all know how easy it is to sniff emails :/
    Ive asked for another serial number cause im not willed to use the number they spreaded wide through the internet.

    Please, Acronis Support, what to do now ?

    Sorry again for my bad english :/

    Yours

    Frank
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Frank,

    Thank you for purchasing Acronis True Image (http://www.acronis.com/homecomputing/products/trueimage/).

    We have never seen a single occasion when this info was stolen and used by anyone but you. Also please note that after you register at our site your serial number is input in our data base and you are the only one who can use it and have the access to your registration data.

    Thank you.
    --
    Ilya Toytman
     
  3. Koto

    Koto Registered Member

    Joined:
    Mar 2, 2005
    Posts:
    2
    Hello,

    at first lemme say " thx for the fast reply "

    but...

    im almost sure u dont get the problem i have......

    1: I bought the product
    2: it was delivered ( box version including manual and serial )
    3: me registered it ( i had to enter all data )
    4: ive recived THE mail ( THE mail im so pissed about )

    and inside THE mail ALL personal info was included !!

    ALL = my serial number.....+ my email i used while registering the product + the password i used while registering !

    You think thats secure ?

    All i want is a key for Arconis True Image that isnt spread wide.
    Thanks to your email system the key ive recieved with my manual for Acronis True Image is spreaded all over this planet !

    Cause of german support cant (they are a bit *ehem*) help, i had to ask u ( acronis support )

    regards
    Frank
     
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