Registered users forum

It keeps saying Username and access key dont correspond, but i just copied and pasted the access key it said was mine from the "greeting" page and i know i got my name right.

 

I encountered the same issue. What I did was email

support@diamondcs.com.au

and got a response within minutes with a new password.

Welcome aboard!  

 

Sounds like a fairly regular occurence.  Happened today to me too.  I sent an email earlier today as you did, but have yet to receive a response  .  One would think that resolution of this bug (assigned password no worky) would be made a priority.  Does nothing to enhance one's confidence in the product support function.  Must say though that I love the product.

 

I would normally agree except I know that they have been putting a lot of effort in getting TDS4 out ASAP and I think they are reluctant to get caught up in "side tracks". I think that you will have no regrets (or should I rather say 'reservations') once you have been a licensed user for a while (with access to the private forum).

 

Yes i am sure they do what they can, as we all like to see the new faces in of course.