Regarding Log and Backup

Discussion in 'Acronis True Image Product Line' started by RonJeffries, Nov 20, 2006.

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  1. RonJeffries

    RonJeffries Registered Member

    Joined:
    Oct 19, 2006
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    First some background, then my questions.

    I just configured Acronis True Image Home to back up my new laptop's "My Documents" folder. I did a full backup, then set up a timed incremental.

    The incremental ran as scheduled, but it produced two log messages that confused me:

    They are both Warning 11. They are:

    Error opening the file. (0x40007)
    Tag = 0xF35F747B3B21FAC3

    and

    Failed to determine corresponding partition for path '\\Rontablet\My Documents\'.
    Backup operation will not snapshot that path.

    I'm supposing that the first error may not be too interesting, but I really wish it had told me the file name.

    The second has me confused. I went to look to see what was backed up, since I happened to know what had changed, having changed something on purpose.

    When I went into True Image Home to look, I noticed that there was no way in the recover page to recover files in the root of My Documents. When I click that folder, the NEXT button does not light up. Is that on purpose, or is it -- I hope -- a mistake that will soon be fixed.

    So I went into the file folder for the backups, and discovered happily that I can browse the slices just as if they were regular folders. In the slice for yesterday, I found the old version of the file I change, and in the slice for last night, the new version. So it appears to me that the file was correctly backed up.

    Thus my questions:

    What were those log messages telling me, especially the one about not finding the partition? Was that related to TIH's inability to recover top-level files?

    And ... are the files likely correctly backed up, and can I recover them directly from the slices if I need to.

    Thanks!!
     
  2. RonJeffries

    RonJeffries Registered Member

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    Oct 19, 2006
    Posts:
    15
    Bump! I could use a little help on this one. It happened again this morning.
     
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello RonJeffries,

    Thank you for choosing Acronis Disk Backup Software.

    We are sorry for the delayed response.

    Please have a look at this previous post of mine that should answer the question about warning messages in the log file.

    Could you please explain your step-by-step actions which you to recover the image archive? Please also create a screen shots, if possible.

    I would also recommend that you find the detailed instructions on how to use Acronis True Image 10.0 Home User's Guide. Check chapter 6. "Restoring the backup data".

    Thank you.
    --
    Aleksandr Isakov
     
  4. RonJeffries

    RonJeffries Registered Member

    Joined:
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    Aleksander, thanks for the reply. Now I have a suggestion. Referring to the snapshot message, you said this:

    I suggest that the warning message here (and every warning message, and every error message) ought to say what it actually means. This message, for example, might say something like:

    That way, you could spend your time on more interesting things, and we might not wait a month or so for answers to our questions. Kind of a win-win situation! Thanks!
     
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