Refund Request

Discussion in 'Acronis True Image Product Line' started by DThomas, Oct 19, 2005.

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  1. DThomas

    DThomas Guest

    Dear Vendor,

    A customer has contacted RegNow regarding order number XXXXXXXXXX-XXXXX-XXXXXX for Acronis True Image 9.0 . The customer is requesting a efund for the product they purchased.

    Please reply to the customer directly at: [I]SNIP[/I] and CC us in your response so we know that the customer has been assisted.

    Thank you in advance for your help. We are CCing the customer in this email.

    If we can be of further assistance, please reply to this message. When replying, please be sure to include this and any other pertinent correspondence in your message.

    Sincerely,
    Desiree M.
    RegNow! Customer Service
    orders@regnow.com
    http://www.regnow.com/help
    Case ID:10978758

    Original Message Follows:
    -------------------------

    I need a refund issued for True Image 9.0 that I ordered on 9/28/05. The
    cloning feature of True Image did not work. I was forced to use Migrate
    Easy 7.0 in order to clone my hard drive. The order was not processed by
    Digital River. It was processed by Reg Now. The Order ID Number is
    XXXXXXXXXX-XXXXX-XXXXXX. I talked to Reg Now and they said that that,
    before they can issue me a refund, they MUST get an email from you
    authorizing the refund. They said to email them at orders@regnow.com and
    refer to Order ID Number XXXXXXXXXX-XXXXX-XXXXXX. Thank you.
     
    Last edited by a moderator: Oct 19, 2005
  2. Acronis Support

    Acronis Support Acronis Support Staff

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  3. DThomas

    DThomas Guest

    I did that already, but it did no good. Support seems to have ignored my refund request.
     
  4. Chadmi

    Chadmi Registered Member

    Joined:
    Sep 22, 2005
    Posts:
    43
  5. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello DThomas,

    Please let me know your Acronis request # which was sent to you in autoreply to your letter to Acronis Support Team. I will take care of the situation.

    Thank you.
    --
    Irina Shirokova
     
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