Dear Vendor, A customer has contacted RegNow regarding order number XXXXXXXXXX-XXXXX-XXXXXX for Acronis True Image 9.0 . The customer is requesting a efund for the product they purchased. Please reply to the customer directly at: [I]SNIP[/I] and CC us in your response so we know that the customer has been assisted. Thank you in advance for your help. We are CCing the customer in this email. If we can be of further assistance, please reply to this message. When replying, please be sure to include this and any other pertinent correspondence in your message. Sincerely, Desiree M. RegNow! Customer Service email@example.com http://www.regnow.com/help Case ID:10978758 Original Message Follows: ------------------------- I need a refund issued for True Image 9.0 that I ordered on 9/28/05. The cloning feature of True Image did not work. I was forced to use Migrate Easy 7.0 in order to clone my hard drive. The order was not processed by Digital River. It was processed by Reg Now. The Order ID Number is XXXXXXXXXX-XXXXX-XXXXXX. I talked to Reg Now and they said that that, before they can issue me a refund, they MUST get an email from you authorizing the refund. They said to email them at firstname.lastname@example.org and refer to Order ID Number XXXXXXXXXX-XXXXX-XXXXXX. Thank you.