I downloaded the trial version of True Image 8.0 on Saturday the 20th of November and was impressed by what I saw. It specifically promised me that I could burn to DVD. So I went ahead and purchased the software. The trial made no mention of the cumbersome workaround necessary for DVD burning, or the fact that I would have to go out and buy more expensive DVD+RW discs for this to work. Since I couldn't get it to burn to my DVD-R discs, I burned a trial image of my system to CD-R. This took me an hour and used up 5 blank discs. When I tested the image, the very first disc I tried to use turned out to be corrupted. Fed up, I immediately wrote to support@Acronis.com for a refund. That was on Sunday the 21st of November, with no response. I wrote again on Wednesday the 24th, then gave the support staff a grace period for Thanksgiving. When I still hadn't received a reply to either email by yesterday, I went looking and found these forums, which weren't prominently mentioned anywhere when I downloaded the software. Following the pinned instructions, I sent a PM to Arthur detailing my trouble. It's been almost 36 hours and I STILL haven't heard back. Buggy software, false advertising, corrupted discs, and no such thing as customer support. Companies like this are the reason fewer and fewer people are willing to pay for software. In particular, I am NOT willing to pay for this garbage. I want my money back!