Refund for my Disk Director Suite

I have been waiting for a refund for my Disk Director Suite 10.0 software download purchased on the 9/01/2006, still haven’t received it.

You have all the information requested in your refund policy below.

Dear Paul,

We have requested a refund for you. You will get your money back shortly.

Thank you.
--
Sincerely yours,
Marina Chernikova

Acronis, Inc.
395 Oyster Point Blvd., Suite 115
South San Francisco, CA 94080 USA
http://www.acronis.comAcronis Customer Service Department
http://www.acronis.com/my/support/


Do I really have to draw your attention to the ACRONIS REFUND POLICY?
>
> Refund Policy
>
> Within 30 days of your software download purchase, you may request a
> full refund from Acronis for any reason. We cannot accept returns
> more than 30 days after your download. To return software download
> to us, please submit a request to Acronis Customer Service
> with your full name, address, telephone number, product name, order
> number, and serial registration code. Acronis cannot refund
> purchases made at retail outlets. Please refer to the retail
> outlet's refund policy on this matter.

 

Oh well, I see no reply from Acronis.

This is a warning of what a terrible company they are when things don’t go quite right.

They are not abiding to their own refund policy, which is a warning to all members of this forum.

The fact is, if the software doesn’t work you are not going to get your money back.

 

I know what you mean. I found that out after buying PrivacyExpertSuite9.0 and getting the same type of email. Now lets see, that was about two months ago and I`m still waiting...no actually I`ve given up on it. They need the money more then me I guess.

 

Hi beetlejuice69

They think they can get away with it because of the distance involved between countries.

They know it would cost me thousands $ to try to and recoup the money from them so they must feel really safe.

I will make sure that people on other forums get to know I didn’t get a refund, then they can make up their own minds if they still want to purchase a download from this company.


Jonnyray

 

Hello all,

Thank you for taking the time to contact us.

Please accept our apologies for the inconvenience.

Could you please let me know your Acronis request # (e.g. [Acronis #123456]) which was sent to you in autoreply to your letter? I will find out the reason for the delay. If you have not received an autoreply then please send me a Private Message containing your e-mail address.

Thank you.
--
Kirill Omelchenko

 

Hello Kirill Omelchenko


My Acronis request is [Acronis #455609]


Regards jonnyray

 

Hello jonnyray,

Thank you for choosing Acronis Partition and Disk Managing Software.

Please check your Private Messages.

Thank you.
--
Tatyana Tsyngaeva

 

Mine is #435919 in case you want to take a look. Thanks

 

Hello beetlejuice69,

I have forwarded your request to our Sales Department. They will take care of it as soon as possible.

Please accept our apologies for the current inconvenience.

Thank you.
--
Kirill Omelchenko

 

Hello Kirill Omelchenko

Thank you for your intervention in this matter, I have now received my refund for the download of the Disk Director Suite.


Regards jonnyray

 

Hi jonnyray..

If you don't mind me asking, what problems did you experience with Acronis??

Only reason I want to know is that I have had a couple of problems myself so would like to see if there is some sort of trend here.

Cheers

 

Hello nickster_uk,

Thank you for your interest in Acronis Partition and Disk Managing Software.

Could you please describe the problems you have encountered with Acronis Disk Director Suite 10.0?

I'll certainly do my best to help you.

Thank you.
--
Kirill Omelchenko