Refund for my Disk Director Suite

Discussion in 'Acronis Disk Director Suite' started by jonnyray, Feb 9, 2006.

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  1. jonnyray

    jonnyray Registered Member

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    Posts:
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    I have been waiting for a refund for my Disk Director Suite 10.0 software download purchased on the 9/01/2006, still haven’t received it.

    You have all the information requested in your refund policy below.

    Dear Paul,

    We have requested a refund for you. You will get your money back shortly.

    Thank you.
    --
    Sincerely yours,
    Marina Chernikova

    Acronis, Inc.
    395 Oyster Point Blvd., Suite 115
    South San Francisco, CA 94080 USA
    http://www.acronis.com
    Acronis Customer Service Department
    http://www.acronis.com/my/support/


    Do I really have to draw your attention to the ACRONIS REFUND POLICY?
    >
    > Refund Policy
    >
    > Within 30 days of your software download purchase, you may request a
    > full refund from Acronis for any reason. We cannot accept returns
    > more than 30 days after your download. To return software download
    > to us, please submit a request to Acronis Customer Service
    > with your full name, address, telephone number, product name, order
    > number, and serial registration code. Acronis cannot refund
    > purchases made at retail outlets. Please refer to the retail
    > outlet's refund policy on this matter.
     
  2. jonnyray

    jonnyray Registered Member

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    Oh well, I see no reply from Acronis. :thumbd:

    This is a warning of what a terrible company they are when things don’t go quite right.

    They are not abiding to their own refund policy, which is a warning to all members of this forum.

    The fact is, if the software doesn’t work you are not going to get your money back.
     
  3. beetlejuice69

    beetlejuice69 Registered Member

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    Posts:
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    I know what you mean. I found that out after buying PrivacyExpertSuite9.0 and getting the same type of email. Now lets see, that was about two months ago and I`m still waiting...no actually I`ve given up on it. They need the money more then me I guess. :thumbd:
     
  4. jonnyray

    jonnyray Registered Member

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    Hi beetlejuice69

    They think they can get away with it because of the distance involved between countries.

    They know it would cost me thousands $ to try to and recoup the money from them so they must feel really safe.

    I will make sure that people on other forums get to know I didn’t get a refund, then they can make up their own minds if they still want to purchase a download from this company. :thumbd:


    Jonnyray
     
  5. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello all,

    Thank you for taking the time to contact us.

    Please accept our apologies for the inconvenience.

    Could you please let me know your Acronis request # (e.g. [Acronis #123456]) which was sent to you in autoreply to your letter? I will find out the reason for the delay. If you have not received an autoreply then please send me a Private Message containing your e-mail address.

    Thank you.
    --
    Kirill Omelchenko
     
  6. jonnyray

    jonnyray Registered Member

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    Hello Kirill Omelchenko


    My Acronis request is [Acronis #455609]


    Regards jonnyray
     
  7. Acronis Support

    Acronis Support Acronis Support Staff

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    25,885
  8. beetlejuice69

    beetlejuice69 Registered Member

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    Mine is #435919 in case you want to take a look. Thanks
     
  9. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello beetlejuice69,

    I have forwarded your request to our Sales Department. They will take care of it as soon as possible.

    Please accept our apologies for the current inconvenience.

    Thank you.
    --
    Kirill Omelchenko
     
  10. jonnyray

    jonnyray Registered Member

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    Hello Kirill Omelchenko

    Thank you for your intervention in this matter, I have now received my refund for the download of the Disk Director Suite.


    Regards jonnyray
     
  11. nickster_uk

    nickster_uk Registered Member

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    Feb 14, 2006
    Posts:
    190
    Hi jonnyray..

    If you don't mind me asking, what problems did you experience with Acronis??

    Only reason I want to know is that I have had a couple of problems myself so would like to see if there is some sort of trend here.

    Cheers :)
     
  12. Acronis Support

    Acronis Support Acronis Support Staff

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    25,885
    Hello nickster_uk,

    Thank you for your interest in Acronis Partition and Disk Managing Software.

    Could you please describe the problems you have encountered with Acronis Disk Director Suite 10.0?

    I'll certainly do my best to help you.

    Thank you.
    --
    Kirill Omelchenko
     
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