recreate ASZ partition - data still be there?

Discussion in 'Acronis True Image Product Line' started by Eagle Eye, Aug 2, 2006.

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  1. Eagle Eye

    Eagle Eye Registered Member

    Jul 21, 2006

    I've been having all kinds of problems with my computer. It all started with all things USB, like my IPOD. Correcting that problem via MS engineer created a much worse problem. Lost drive letters to my hard drives. Going back and forth with MS engineer. We could either get letters for the hard drives, or get the USB devices recognized, but not both. I couldn't see my Acronis secure zone at first, then it began to show up as a hard drive with a letter.

    In a moment of total insanity, due to all the **** I was going through with my hard drives and USB devices, I thought maybe the ASZ was causing the problem. After all, it now had a drive letter and looked more like a hard drive than something that was invisible to the OS. So, I deleted the partition. In hindsight, not a good idea. It probably has the only reasonable registry stored on it somewhere. My current registry is all screwed up. the reason I'm having these problems according to the MS engineer.

    I did not do anything other than delete the partition. So, I'm wondering if I create another ASZ (assuming I can get Acronis True Image to work again, it currently complains I HAVE NO HARD DRIVES, WOW, how did that happen?). I'm hoping a reinstall will fix that problem.

    So, what do you think?
    If I recreate the ASZ with the exact same size as the unallocated space currently there (the old ASZ with my data on it), do you think my data will still be there?

    Eagle Eye
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello Eagle Eye,

    Thank you for choosing Acronis Disk Backup Software.

    We are very sorry for the delay with the response.

    I'm afraid that if you re-create Acronis Secure Zone utilizing the unallocated space that appeared on the hard drive after you deleted the "old" Acronis Secure Zone, the data, i.e. the backups, will not be there. The new Acronis Secure Zone will be empty as it's creation will overwrite the lost data. If you want to recover the "old" Acronis Secure Zone you can try using Acronis Recovery Expert included into Acronis Disk Director Suite 10.0. It allows one to recover the lost, i.e. accidentally deleted, partitions from the unallocated space. We recommend that you download and install the free trial version of Acronis Disk Director Suite 10.0 and use Acronis Recovery Expert to find the lost partition. If the free trial version finds the lost Acronis Secure Zone then please visit Acronis online store to purchase the full version of the product. The free trial version does not allow recovering partitions, it can only find them.

    Please also note that we cannot guarantee that Acronis Secure Zone will function properly after it is recovered. Especially since there was a letter assigned to this partition somehow in the past. We therefore recommend that you re-create Acronis Secure Zone along with the backups anew.

    Please be aware that the most probable reason why this problem arose is corruption of Windows registry you mentioned above. The Acronis drivers are most probably got somehow "broken". Reinstall of the program itself or Acronis drivers only should solve the problem (see the instructions below).

    First of all, please make sure that you use the latest build (3694) of Acronis True Image 9.0 Home which is available for downloading in the Product Updates section of your account at Acronis web site.

    You can find the full version name and build number by going to Help -> About... menu in the main program window.

    To get access to updates you should create an account then log in and use your serial number to register the software.

    Please uninstall any previously installed build by following Start -> Settings -> Control Panel -> Add or Remove Programs -> Acronis True Image, prior to installing build 3694.

    Note that you should create new Bootable Rescue CD after installing the update.

    If the problem still persists with the latest build (3694) of Acronis True Image 9.0 Home then please check each partition of your hard drive(s) by Windows utility: use Windows menu Start\Run, then enter the command "chkdsk c: /r" "chkdsk d: /r" for every partition of your hard drive. Note that you will need to reboot your computer in order to scan the system partition.

    Please also download the latest version of Acronis drivers, install it with disabled logging and see if the problem still persists.

    If the problem still persists after checking the hard drives and updating the drivers then please enable logging by running the Acronis drivers installation package once again, reproduce the problem and collect the c:\snapapi.log file.

    Please also create Acronis Report and Windows System Information as it is described in Acronis Help Post.

    Then please submit a request for technical support. Provide the files and information collected in your request along with the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    Alexey Popov
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