This is the message that I sent to Paragon hoping to get a solution. So far just the acknowledgment that I will hear from them. In the meantime maybe you guys have a fix; I researched this forum, followed suggestions but it did not work. Thanks a million. Sir/Madam: I am very frustrated and ~ Snipped as per TOS ~. I wasted two days already trying to make your software work and ii iit doesn't. I am using the free version 2010 and whatever i tried, it won't work. You are aware of this bug, i found posts in forums from last year already and I don't see any fix from you. How you expect me to buy the program when even the emergency recovery cd doesn't work. I am running OS HM SP3 on a Dell inspiron 1100, 1GB RAM, 29 GB HD. I created the Recovery CD, verified it and the program said that it is ok. I backed up my hd, burned on DVD. I inserted the Recovery cd and: 1-in Normal Mode after it starts loading it stops showing "cat: can't open '/tmp/wizard.txt': No such file or directory or a lack of video memory on your computer. Please inform our support team and we can help you. If you are an experienced PC user, you can try by yourself to increase for example, the <Frame Buffer Size> setting in the <Video Configuration> part of you BIOS. It may help. 2-In Safe Mode or Low-Graphics Safe mode it starts up but after i select to restore back up, it just hangs. I would appreciate a fast reply with the fix of this issue. Thank you Vera M. PS: Here is a link to a forum discussing this issue last year and you still don't have a fix? https://www.wilderssecurity.com/archive/index.php/t-258745.html They say version 9 was working; why you don't have available that version?