Recover from USB harddisk?

Discussion in 'Acronis True Image Product Line' started by laptopuser, Dec 8, 2005.

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  1. laptopuser

    laptopuser Registered Member

    Dec 8, 2005
    I have tried creating image of C: to DVD's with TI9 build 2323 and the former build, but no matter how I do it the files are corrupted. The files in secure zone are also corrupted! Is it possible to recover from an external USB harddrive when using the CD to recover? I can't start the machine after installing the latest build (uninstalled former build and installed latest).
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello laptopuser,

    Thank you for choosing Acronis Disk Backup Software.

    Please accept my apologies for the delay with the response.

    Could you please provide us with the more detailed information on the problem?

    Could you please clarify whether your images verify as corrupted both when Acronis True Image 9.0 is running from under Windows and when your PC is booted from Bootable Rescue CD created using the latest build (2323) of Acronis True Image 9.0?

    Yes, Acronis True Image 9.0 supports external USB hard drives and so it should be possible to restore the image residing on this type of hard drive both when the program is running from under Windows and when your PC is booted from Bootable Rescue CD.

    Could you please let us know what exactly happens when you try to boot into Windows? Do you receive any error messages? What exact error messages? Please describe actions taken before the problem appeared step-by-step.

    Please also create Acronis Report in the way described below:

    - Download and run Acronis Report Utility;
    - Select the "Create Bootable Floppy" option;
    - Insert a blank floppy disk in the A: drive and proceed with creation of the bootable floppy;
    - Boot the computer from this diskette and wait for report creation process to finish;
    - Collect the report file from the floppy.

    Please submit a request for technical support. Attach the collected report.txt file and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    Alexey Popov
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