Recover Does not Recognises DVD or USB

Discussion in 'Acronis True Image Product Line' started by John12, Jan 28, 2006.

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  1. John12

    John12 Guest

    My image is stored on a hard drive via USB. However when
    trying to recover & restore the image the USB drive is not recognised. I then copied the image to DVD & Acronis was able to see it & it's integrity was checked, but when trying to recover via a bios reboot, Acronis could not find any files on the DVD.Any ideas. Thanks.
  2. Am24

    Am24 Guest

    I had the same problem. The only solution is to record the images on a Cd
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello John12,

    Thank you for choosing Acronis Disk Backup Software.

    Please make sure that you use the latest build of the respective version of Acronis True Image which is available at:

    To get access to updates you should create an account at:
    then log in and use your serial number to register your software.

    Please recreate the bootable rescue media, boot your computer from it and try to restore your image from USB hard drive.

    If the problem still persists, please boot your computer from the Acronis True Image rescue disc and press F11 key when the selection screen appears. After you get the "Linux kernel command line" prompt, please modify it in the following way:

    quiet acpi=off noapic and click on the OK button.

    If that doesn't help, please create Acronis Report and Linux system information (sysinfo.txt) as it is described in Acronis Help Post.

    Please create an account, then log in and submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Please be aware that if you used the two-step method for writing to DVD, you should finalize your DVD with your burining software.

    Thank you.
    Tatyana Tsyngaeva
  4. Ozmaniac

    Ozmaniac Registered Member

    Oct 17, 2005
    Brisbane, Australia
    How is your USB drive connected? Sometimes it can be something as simple as plugging it into a different USB port or, if connected via a hub, plugging the drive into a native USB port. Your image should restore from your USB drive and it is worthwhile looking at the causes of that problem - there should be a solution.
    In order to use the two-step method, the image must be broken into DVD sized chunks BY TRUE IMAGE during the initial imaging. I don't think it is possible to split it after the image has been taken. Not positive, but that may be the cause of your second problem.:cool:
  5. Menorcaman

    Menorcaman Retired Moderator

    Aug 19, 2004
    Menorca (Balearic Islands) Spain
    Hello John12,

    As TI in Windows mode was able to verify the image on DVD, I will assume that the size of the .tib file(s) was/were correct for the type of DVD compilation you recorded (less than 2000MB for DVD-ROM (ISO) or less than 4.3GB for DVD-ROM (UDF). However, can you confirm that the DVD was "finalised" after burning?

  6. John Farrar

    John Farrar Registered Member

    Nov 9, 2004
    FWIW I have my images stored on an external Freecom USB HD and have had no problems with backing up and restoring to/from that drive. Either from Windows or the boot CD.
    Good luck
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