Re: Lost keyfile

Hi,

Recently, I experienced an electric surge that "rolled" my computer over. Fortunately, I do have a backup.

I have been able to restore most applications. However, whilst I could restore ProcessGuard and Port Explorer, I did lose the Keyfile for WormGuard. I have downloaded the "trial" program and I now need the Keyfile!

What is the procedure to recover this file?

Regards

marse.robert

 

I need help from Diamond CS

Hi all,

I have senrt two emails to Diamondcs and my Post to these forums remain unanswered.

I am a licence holer for TDS, Wormguard and Port Explorer. When TDS was discontinued I accepted Wormguard as an alternative.

I need the keyfile in order that I might "own" my copy of Wormguard. Why is Diamondcs not answering my emails?

Regards

Marserobert

 

Marserobert,

It's best if We keep it all in one thread so I have merged the one you just started into your ongoing thread. We'll keep an eye on this thread and if need be after a reasonable amount of time I'll bump it back up for attention.

Regards,
Bubba

 

Hi Bubba,

Thanks for your help.


Marserobert

 

Hi Diamondcs

This very valuable customer is saying help: you are not listening!!





Marserobert

 

Hi all,

I have just read the problems Rainwalker had with getting his keyfile.
Is there a problem that we do not know about?

I will ask again, Diamondcs, CAN I HAVE MY KEYFILE?? Pleas.



Marserobert

 

Hi

Anyone at Diamondcs going to answer me?




marse robert

 

Marserobert,

Recently, the most reliable recent course when this occurs seems to have been to send a direct PM to Wayne - DiamondCS via this site. I'll note that it's now the weekend and it's been a few days since he has logged into the site, so I unfortunately wouldn't expect a reply until at least Monday, but that's the approach I'd recommend at this time. Hope this helps.

Blue

 

Hi Blue,

Thanks for the advice: I will most certainly try it.

Marserobert

 

You can also contact them through their website HERE.

 

Hi Puff

Over the last few days, I have sent 3 emails via that route.


Thanks anyway.


marserobert

 

Hi all

Thanks, Diamondcs. I recieved my WormGuard keyfile.


Regards


Marserobert