RAS - Microsoft Virtual Server

Discussion in 'NOD32 version 2 Forum' started by codpet, Jul 16, 2007.

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  1. codpet

    codpet Registered Member

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    I am trying to run RAS in a Microsoft Virtual Server, with a host operating system of Windows 2003 R2/SP2. However, the RAS service starts and then stops right away after each boot, or manual launch of the service.

    Is there a known issue with RAS and virtualization? We purchased 25 enterprise licenses for a year of testing against Symantec on our network.

    Thanks
     
  2. Marcos

    Marcos Eset Staff Account

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    Do you have a license key installed? Check nod32ra.log for the exact error that has occured while starting RAS.
     
  3. codpet

    codpet Registered Member

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    Yes, I did select the .lic file when installing the server. I placed the .lic in the local C:\Program Files\ESET\LIC folder I created.

    I reinstalled the server just to make sure. ESET is in contact with me right now, and I will post any information I get, as it may help others in the future.
     
  4. sparx

    sparx Registered Member

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    How did you download the .lic file? Did you do it through web mail or through e-mail software such as Outlook, Eudora, etc.?
     
  5. codpet

    codpet Registered Member

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    I downloaded it through outlook webmail. I have never had an issue doing this before... I have always done it this way for all my other cleints (I do consulting, and I recommend NOD32).
     
  6. Marcos

    Marcos Eset Staff Account

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    Downloading a license key via OWA usually corrupts the digital signature. Check the RA server log for more details about the error, I assume it was unable to load the license file and thus the RAS service could not be started.
     
  7. codpet

    codpet Registered Member

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    It was sent to us through corporate mail, how would I get around this? Can ESET provide an alternate means to obtain the key? Perhaps sending it to a gmail account?

    I'll look at the logs as soon as I get into work this morning!

    Thanks
     
  8. Najmi

    Najmi Registered Member

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    you can try forwarding that mail to your gmail.
     
  9. codpet

    codpet Registered Member

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    Okay, it was a corrupt LIC file. I downloaded it via the outlook program, and not the webmail, and that worked out.

    Thanks!
     
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