RAID1: disks seen as separate!

Discussion in 'Acronis True Image Product Line' started by cyril3d, Dec 22, 2005.

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  1. cyril3d

    cyril3d Registered Member

    Joined:
    Dec 22, 2005
    Posts:
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    Hi

    using version server 8.0 I was abale to make the partition image.
    I use a nForce4 sata raid controller with 2 disks mounted in RAID 1.

    At the image building TI sees the 2 disks as a single disk (which is normal since they are mounted in RAID1 conf.)


    The problem is that: when using the restore boot CD, TI 8 saw the 2 disks as separate!

    So should I make the recovery on BOTH disks or only the fist one?
    Shouldn't TI see only one disk ?

    Thanks

    Cyril
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Cyril,

    Thank you for choosing Acronis Server Disk Backup Software.

    Please make sure that you use the latest build (101:cool: of Acronis True Image 8.0 Server for Windows which is available at: http://www.acronis.com/enterprise/support/updates/

    To get access to updates you should create an account at:
    http://www.acronis.com/enterprise/my/
    then log in and use your serial number to register your software.

    Please create new Bootable Rescue CD after installing the update, boot your PC from this CD and see if the problem still persists.

    I would also recommend you to try the "acpi=off noapic" workaround as it is described in Acronis Help Post.

    If the problem still persists with Bootable Rescue CD created using the latest build (101:cool: of Acronis True Image 8.0 Server for Windows then please create Linux system information (sysinfo.txt) as it is described in Acronis Help Post.

    If you are not able to create sysinfo.txt file for some reason then please boot from Bootable Rescue CD created using the latest build (101:cool: of Acronis True Image 8.0 Server for Windows once more and press F11 key when the "Starting Acronis Loader..." message appears. After you get the "Linux Kernel Settings" prompt, please remove the "quiet" word, click on the OK button. As the startup messages stop scrolling please write down the last few lines of the output, or use a digital camera to make shots of the output screens.

    Please also create Acronis Report in the way described below:

    - Download and run Acronis Report Utility;
    - Select the "Create Bootable Floppy" option;
    - Insert a blank floppy disk in the A: drive and proceed with creation of the bootable floppy;
    - Boot the computer from this diskette and wait for report creation process to finish;
    - Collect the report file from the floppy.

    Please submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Alexey Popov
     
  3. cyril3d

    cyril3d Registered Member

    Joined:
    Dec 22, 2005
    Posts:
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    thanks Alexey

    sorry but it doesn't seem to full answer my question

    Does it mean that normally I should still see only ONE disk when booting onthe restore boot CD ?

    What if I see two separate disks ? Can I restore each of them separately as they should be exactly the same (raid 1 disks) ?

    thanks

    cyril
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Cyril,

    Please be aware that this is not a normal situation. You should see one disk when you boot from Acronis Bootable Rescue CD just like you see it in Windows.

    That is why we need the information that Alexey has requested in order to investigate the issue and provide you with a solution.

    Please do not try to restore image on each of the hard drives separately, because it will stop mirroring process. If you do that then there will be no sector-by-sector accordance between both drives which is necessary for mirroring.

    Thank you.
    --
    Kirill Omelchenko
     
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