We bought Echo server with Universal Restore and maintenance around December 20th 2007 and we have been unable to get it to work. I have physically pulled out the RAID controller to verify the correct driver on my Dell PE1900. I then went to Dells site and downloaded the latest driver and tried installing it with the image doing a UR. I then tried using a RAID driver directly from the manufactures site. 0X0000007b is the error we get every time. I have tried this several different ways with the exception of putting the driver in the Windows driver folder before creating the image. I really don't see how that would help. I wouldn't mind so much but it takes at least 4 hours per restore so I get a chance at two a day if I am lucky. I see many canned responses from Acronis on this forum that seem to be a waste of time. Their support is non existant and there are no support phone numbers. They tell you to wait for 48 hours for a response and the first one is almost always a canned response and then you wait another 48 hours. I thought the Maintenance we bought into was supposed to take care of issues like this. I am thinking about asking for a refund and I warn all to think before you buy. This software is not universal. If you have the exact same hardware it may work but even then I wouldn't trust it. The sales people will talk to you and they are very convincing to purchase but when you ask for support they don't deliver.