hello. 1st let me say i am happy with the ease of use of your product. but i believe i have found a fatial flaw. it is able to make images of my laptop fine with no problems at all and works great. however my desktop is a different story. I believe it is because i am running a 3ware escilade raid controller card with a 0 raid array and it causing your software to lock up when i attempt to either create or restore an image from the boot cd. i can create an image in windows (as the raid drivers are loaded) but when i attempt to restore the image on the drive from the boot cd it again locks up. i believe the raid drivers are the problem as it would appear your software does not support 3ware raid controller cards. perhaps you could include this in a future update. in the mean time i guess it's back to norton ghost (which i dont care for at all!!!) so hurry up and get this fixed.