RA Server not downloading updates

Discussion in 'Other ESET Home Products' started by Panik, Jul 1, 2008.

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  1. Panik

    Panik Registered Member

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    RA Server not downloading updates - RESOLVED

    Hi

    I have a ESET RA Server that is not downloading updates.

    It is configured the same way as the other servers I have that are working Ok.

    In the log there are the following errors:
    [2008-07-02 07:56:46.968] V1 [486849000000] [000006e8] <UPDATER_ERROR> Error: Update failed, code: 4, additional code: 4612
    [2008-07-02 08:56:56.234] V1 [486849000000] [000006e8] <UPDATER_ERROR> Error: Update failed, code: 4, additional code: 4612
    [2008-07-02 09:54:44.937] V1 [486849000000] [000006e8] <UPDATER_ERROR> Error: Update failed, code: 4, additional code: 4612

    I don't know what this means, and I have not received a reply from ESet's support.

    Does anyone know what I should be checking to find out what is causing the errors?

    Thanks in advance.
     
    Last edited: Jul 2, 2008
  2. Panik

    Panik Registered Member

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    Found the problem :D

    I hadn't configured the DNS forwarding on the server :oops:

    Once I did that the server was able to find the ESet update servers on the internet.

    The RA Server started downloading updates straight away

    The clients are now updating Ok.

    :)
     
  3. mayt

    mayt Eset Staff Account

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    Thanks for letting us know.
     
  4. Panik

    Panik Registered Member

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    Sydney, Australia
    ESet support replied to my case overnight, and the official answer is:

    I was right! :)
     
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