RA Licensing Questions

Discussion in 'Other ESET Home Products' started by mcnealp, Jan 16, 2009.

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  1. mcnealp

    mcnealp Registered Member

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    We are thinking about switching from Symantec to ESET business with RA and I am not 100% clear about the licensing. We are expanding fairly rapidly and I'm not sure how adding licenses would work.

    Say I buy a license for 100 client package on 2/1/2009 and use 100% of them.
    On 3/1/2009 I need to add another 5-10 clients. What happens then?

    I could buy a 10 client license, and merge it with the 100 client license for a total of 110, but from what I have read the license would then expire on on 2/1/2010, essentially wasting the month difference.

    Also, what would the 10 additional licenses cost? I am not clear when buying addons if the price bracket relates to the number of seats purchased at that time or the total number of seats,
     
  2. PRJUS

    PRJUS Registered Member

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    With the new version 3.0.39 of RA Server you can have multiple licenses which you couldn't before so now you have two options for licensing:

    You can ask to upgrade to a new 110 client license in which case the distributor will calculate a price where you "return" the 100 client license and buy a new 110 client which will end in for instance 2 years. That way you will have only one license and one expiration date.

    The other option is to buy new licenses in at least packs of 5 a time in which case you will have different expiration dates.

    I am not sure when it comes to the price of the additional licenses as the option of adding licenses to RA Server is so new I haven't had any customers asking for it yet.
     
  3. techie007

    techie007 Registered Member

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    Whenever I've purchased additional licenses i speak with my reseller, eset issues me a new license with the same expiry date, and then our bill is pro-rated to match (i.e. we only pay for the difference between now and the end of our license.

    For example: I bought 5 additional licenses two months before our existing licenses expired for the year. They cost me like $4 each since they were only good for two months instead of a full year.
     
  4. Capp

    Capp Registered Member

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    That is what we do as Resellers as well with customers in your situation. It happens a lot. You can have your license set to expire with the previous license and have it prorated so you aren't losing any time.
     
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