Question about ShadowProtect

I have the same error as SafetyFirst, but only for EU region, other regions work properly.

 

Hi, bgoodman4, can you tell me where did you download that zip from?

The zip file I downloaded doesn't contain ISO file. I sent an email asking for help but they don't have email support any more. They point me to their forum to seek advice. I asked there but I am ignored.

Can you provide the ISO download link, please?

 

I do have a valid license.

Order details:

ShadowProtect Desktop Edition 3.4
Base Price: $79.95
1 Year Maintenance ($16.00)

Price with options: $95.95 $95.95 1 $95.95


Maintenance 1 Year - ShadowProtect Desktop ver3 $0.00 1 $0.00

SHIPPING Standard $35.00 1 $35.00

Order Total: $130.95


Shipment#1: Not shipped
ID Number: xxxxxx
# Line Items: 3
Total Value: $130.95
Total Weight: 0.50 lb

I ordered in August and paid extra 35 dollars for the CD which is still "not shipped".

When I download files from the "Digital goods" in my receipt there is no ISO file there.

Nice, ha?

 

I do have a question about doing restores (I have not had a chance to read through the support documentation yet, no doubt this is covered there). I was going through the program the other day and when I began the process of restoring I was asked what I wanted to restore. I selected a specific incremental image and then proceeded. There were 3 or 4 options at this point, and I am not sure if its standard practice to select all of them or not. For example I have my data on a D: drive. The options for the restore included the MBR etc (I have SP on my other PC and its not available to me at the moment so I cannot list all the options). In the past when doing a restore (ATI) I just selected a particular image and essentially hit go so I am unclear what the choices indicate. Also, I was surprised to see the MBR listed for a data drive back-up, I thought this would only be part of a system drive restore.

I def need to make time to read through the user docs, probably it would be a good idea to do so before I have a problem and NEED to do an actual restore.

 

As I recall the ISO download was just below the program download. I have a link to support as http://forum.storagecraft.com/Community/web2case/ beyond that I am at a loss as to what to suggest beyond this but I see Peter has offered a solution.

 

Hi SafetyFirst,

I'll bring this out now: I work for StorageCraft Europe.

(I'm hoping I won't get kicked off the forum, I only want to offer help if I can, and not advertise in any way)

The correct link to the *European* Support portal is:
http://support.storagecraft.eu/incident_create.aspx

StorageCraft Europe decided to put in place the support portal, in favour of support via email, to help more easily and accurately diagnose the problem you are having and get back to you more quickly. It's really not that complicated to use.


Cheers,
STC EU

 

Hi bgoodman4,

Yes, it is a good idea to read the user's guide before performing a restore.

You can find a User's Guide here in PDF form : http://www.storagecraft.eu/eu/backup-recovery/products/shadowprotect-desktop.html

Cheers,
STC EU

 

Hi Again,

This seems odd. If this is indeed the case, I would recommend you call StorageCraft in Utah directly (http://www.storagecraft.com/contact_information.php) and ask them what's going on.


Regards,

STC EU

 

I have named the drives but its good to know about the drive letters being messed up during a restore.

 

Understood,,,,,, thanks for the link.

 

Got it, thanks again.

 

Actually, it is possible to restore images fully from within windows. I did two last night, for example; one to the same disk and another to a different disk. As long as the image is on a different partition, the restore from within Windows is possible to the same disk.

Pricey, but well worth it imo.

 

Hi Pete,
Is it really necessary to select these options? I've never bothered, and always got perfect restores, any particular reasons?

 

It is good to know, I've always presumed (see attachment) it was only possible through the recovery CD (I do not keep images on the same disk). When you say to a different disk, it means as a second drive on the same computer. I must admit I should read the help file once and for all.

 

That last one does make it sound like you need the recovery media to do a restore. I wonder why they would say this if its not the case.

 

Sorry, I stand corrected It was Acronis that will do it. I have licenses for both imaging programs and tried them both several times over for comparison. I like the results and the restore/backup speed better in SP. With Acronis I don't like the way it restores the MBR; very unreliable and then I have to dig out my Windows disk to repair it Backing up to the same disk is obviously not the best practice, either, At the time it was a case of "desperate needs call for desperate measures". It's better now that I have an additional h/drive

 

I too have used ATI and just sort of thought that that was typical but clearly its not.

I really do need to print out the users guide and give it a good read although I have noticed that as I age I tend to put things off until they become urgent. Def not the best policy but there is so much competing for immediate attention.

Just out of curiosity is there any reason for a MBR restore to be available if you are just restoring a data drive? I don't think so. I am wondering why its even an option if there is no MBR on the drive to restore. Same question with the other available options, are any of them critical/important in this case?