Question about secure zone...

Discussion in 'Acronis True Image Product Line' started by gabrielcab, Jun 3, 2006.

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  1. gabrielcab

    gabrielcab Registered Member

    Jun 3, 2006
    What is the procedure to create a secure zone drive?

    I have windows x64 with 4 partitions...

    C:\(OS WINDOWS 64) Red Flag
    E:\BLANK Green Flag
    F:\Blank Green Falg
    Z:\Data Green Flag

    I select Tools/Manage Acronis Securue Zone but when i choose a partition, it says "Acronis True Image Home was not able to create Acronis Secure Zone on the selected partition" is there something im missing or theres a compatibilitie issue with Windows X64?
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello gabrielcab,

    Thank you for choosing Acronis Disk Backup Software.

    First of all, please make sure you use the latest build (3633) of Acronis True Image 9.0 Home. To get access to updates you should first register your software.

    Please find the step-by-step instruction on how to create Acronis Secure Zone in Chapter 8.1 "Creating Acronis Secure Zone" in the Acronis True Image 9.0 Home User Guide.

    If the issue persists, please check the disks for errors:

    - Go to the Command Prompt (Start -> Run -> cmd);

    - Enter the command: "chkdsk DISK: /r";

    where DISK is the partition letter you need to check. Please note, that checking the C: drive may require you to reboot the machine. And try to create Acronis Secure Zone once again. You can also try to create Acronis Secure Zone when booted from Acronis True Image Bootable CD (please check Chapter 9. "Creating bootable media"). Please note that we recommend you to disable Norton GoBack prior to the image creation of Acronis Secure Zone, in case you use it.

    If that does not help please create Acronis Report and Windows System Information as it is described in Acronis Help Post. Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    Aleksandr Isakov
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