Question about renewing

Discussion in 'NOD32 version 2 Forum' started by JVM, Feb 9, 2007.

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  1. JVM

    JVM Registered Member

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    My subscription expires this month and haven't been asked to renew. How does the renewing process work?
     
  2. ASpace

    ASpace Guest

    Either ESET , a distributor or NOD32 reseller should contact you via phone or email to inform you and invite you to renew your license but it is up-to-them when exactly . Also , if you have changed your email you should immediately inform ESET/the distributor or the reseller .

    If you , the user , want to renew , you can also contact them and ask :thumb:
     
  3. JVM

    JVM Registered Member

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    I went to their website and purchased a renewal but it starts from today and my subscription was to end on 2-28 o_O
     
  4. Marcos

    Marcos Eset Staff Account

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    NOD32 starts popping up a notification 10 days before a license is due provided that silent mode is not enabled and a valid username/password is entered in the NOD32 update setup. In addition to this, some distributors also send email notifications.

    Please contact the distributor / reseller you purchased the renewal from, he will prolong it by the number of remaining days from your current license.
     
  5. lucas1985

    lucas1985 Retired Moderator

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    This sentence must be in the FAQ if it isn´t already there :)
    This behaviour should change in next version ;) Perhaps, a good amount of users don´t know when their license is about to expire.
    Just a suggestion.
     
  6. JVM

    JVM Registered Member

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    I did the renewal on Eset's website. I will contact them via telephone and explain the problem.

    Thanks!
     
  7. Blackspear

    Blackspear Global Moderator

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    Added.

    Cheers :D
     
  8. tknterry

    tknterry Registered Member

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    Hello:
    Ive been using NOD32 for a few years now. Suddenly this past weekend, it would not update and asked me for the username/password. Then after checking the NOD information I found that my subscription had expired. I have not had one popup notification from the program or an email informing me of the need to renew. Now it is expired and I do not know if I can renew at the discounted price or if I will have to buy it all over again. o_O
     
  9. Blackspear

    Blackspear Global Moderator

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    Hi tknterry, welcome to Wilders.

    If you are with 30 days of your expiry date, then yes you can renew, if not, it requires a new purchase.

    Cheers :D
     
  10. tknterry

    tknterry Registered Member

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    Thank you for the clarification. I just renewed successfully, this time for 2 years.:D
     
  11. Blackspear

    Blackspear Global Moderator

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    You are welcome.

    Cheers :D
     
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