Question about out-of-date ESET and crash caused by it

Discussion in 'ESET NOD32 Antivirus' started by Eagle Creek, Nov 16, 2010.

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  1. Eagle Creek

    Eagle Creek Global Moderator

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    Hi!

    The current version of ESET AV 4 is 4.2.64.12.

    Yesterday I received a call from my sister informing me her laptop wouldn't boot anymore. Upon booting, it showed a BSOD and nothing she could do about it.

    She then told me right before this problem started, the antivirus crashed saying something about security failed, and ESET had to close. Then she rebooted, and she received the BSOD. When booting into safe mode, she had Windows troubleshoot the problem. Microsoft’s crash report page indicated her version of ESET was out of date, and the cause of the crash.

    I advised to perform a system restore, and this indeed solved her problem. So far the background info.

    When back into Windows, I checked if there were any updates ESET didn't find any. However, this was the version installed:
    [​IMG]

    Then I checked against another pc, also running ESET AV 4. This one also seemed to be out of date:
    [​IMG]

    I manually updated both pc's, and didn't find any problems so far.

    However... Why were both installations out of date in the first place? I can imagine little updates aren't pushed by ESET, but when they cause Windows crashes and Microsoft indicates ESET should be updated, I would say it's a serious update that needs to be installed for proper protection.

    When ESET crashed, two dump files were created, memory.hdmp and minidump.mdmp. It's contents:

    memory.hdmp
    minidump.mdmp
    Also, the Windows log files show a tremendous amount of Windows application faults right after ESET crashed.
     

    Attached Files:

  2. vtol

    vtol Registered Member

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    Re: Question about out-of-date ESET, en crash caused by it

    latest version 4.2.67.10

    recent NOD updates (notification) discussion

    your sister is running Windows Server 2008 (from the dumps) on her laptop?
     
    Last edited: Nov 16, 2010
  3. Eagle Creek

    Eagle Creek Global Moderator

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    Re: Question about out-of-date ESET, en crash caused by it

    Well, not at the Dutch website :). Since it's a Dutch installation, I always check that one.

    No, Vista. But like XP-2003 and 7-2008R2, Vista and 2008 pretty much share the same kernel.
     
  4. vtol

    vtol Registered Member

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    Re: Question about out-of-date ESET, en crash caused by it

    more global or Eu minded www.eset.eu, different language versions

    me bad...
     
  5. dmaasland

    dmaasland Registered Member

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    Re: Question about out-of-date ESET, en crash caused by it

    Trust me, it is :). I've asked the web developer to change the version numbers, but the download links always point to the latest version.

    edit: Fixed.
     
  6. Eagle Creek

    Eagle Creek Global Moderator

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    Re: Question about out-of-date ESET, en crash caused by it

    I didn't know that, thanks.
    But that isn't the main issue here ;).
     
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