QUARTINED file problem

Discussion in 'ESET Smart Security' started by odyody, Feb 19, 2013.

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  1. odyody

    odyody Registered Member

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    I unistalled the program eset smart security after trial period off but it has quarantined important file to me , so I download eset anti virus trial version to restore the file again but it does not read the old quarantined files .

    Any help o_Oo_O?
     
  2. pavilion_alex

    pavilion_alex Registered Member

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    uninstall the nod32 antivirus and download again the smart security trial, so you can restore the quarantined file.
     
  3. odyody

    odyody Registered Member

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    It told me : restoring file failed.



    :mad:
     

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  4. pavilion_alex

    pavilion_alex Registered Member

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    i think the files that ESET created in the quarantine folder might no longer exist and as a result you get this message.

    i think you can no longer restore the file you want.
     
  5. Marcos

    Marcos Eset Staff Account

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    Maybe the drive F: was a removable medium which is not currently connected.
     
  6. odyody

    odyody Registered Member

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    Re: QUARATINED file problem

    It was my fault thanks for help , I renamed the file quarantined and remove the .nqf which is extension of quarantine files in :

    AppData\Local\ESET\ESET Smart Security\Quarantine

    As I do in some another security products for returning quarantined files

    So when I add .nqf the eset can now read it.

    sorry for troubling you and thanks for help
     
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