pw or username problem

Discussion in 'NOD32 version 2 Forum' started by drewm1, May 27, 2005.

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  1. drewm1

    drewm1 Registered Member

    Joined:
    Aug 2, 2004
    Posts:
    6
    since installing the new nod 2.5.16 it will not update until i put my pw/username in again, now this worked fine with the previous version so any clues would be great, i wonder if i upgrade to the newer 2.5.19 it will fix the problem or is it a
    problem i have created.

    NOD32 antivirus system information
    Virus signature database version: 1.1111 (20050527)
    Dated: Friday, 27 May 2005
    Virus signature database build: 5652

    Information on other scanner support parts
    Advanced heuristics module version: 1.013 (20050303)
    Advanced heuristics module build: 1078
    Internet filter version: 1.002 (2004070:cool:
    Internet filter build: 1013
    Archive support module version: 1.030 (20050419)
    Archive support module build version: 1117

    Information about installed components
    NOD32 For Windows NT/2000/XP/2003 - Base
    Version: 2.50.16
    NOD32 For Windows NT/2000/XP/2003 - Internet support
    Version: 2.50.16
    NOD32 for Windows NT/2000/XP/2003 - Standard component
    Version: 2.50.16

    Operating system information
    Platform: Windows XP
    Version: 5.1.2600 Service Pack 2
    Version of common control components: 5.82.2900
    RAM: 512 MB
    Processor: AMD Athlon(tm) XP 2500+ (1837 MHz)
     
  2. SSK

    SSK Registered Member

    Joined:
    Nov 28, 2004
    Posts:
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    Location:
    Amsterdam
    If you go to "Control Center" -> "Update" -> "Setup", is your username / password shown?
     
  3. Blackspear

    Blackspear Global Moderator

    Joined:
    Dec 2, 2002
    Posts:
    15,115
    Location:
    Gold Coast, Queensland, Australia
    Hi Drewm1, welcome to Wilders.

    Can you please confirm that you are placing your UN and PW as per screenshots 61 and onwards here. You can not enter your UN and PW into the popup window, it will not be remembered this way.

    Your UN and PW must be entered precisely, as given to you by your Reseller or Eset, it is "case sensitive".

    Cheers :D
     
  4. drewm1

    drewm1 Registered Member

    Joined:
    Aug 2, 2004
    Posts:
    6
    thx guys, stupid me, yes i was entering my pw & un in the pop up box instead of the proper field, all fixed, updating without a promt for pw now.
     
  5. Blackspear

    Blackspear Global Moderator

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    Location:
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    Good to see, and thanks for letting us know.

    Cheers :D
     
  6. RejZoR

    RejZoR Registered Member

    Joined:
    May 31, 2004
    Posts:
    6,426
    But why doesn't NOD32 remeber user/pass if you enter it in popup box? Sounds stupid to me. If it offers box to enter user/pass it should remember.
    I don't get it.
     
  7. Blackspear

    Blackspear Global Moderator

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    Exactly, that is why it has been requested in Future Changes to Nod32, to be a warning popup only; that the UN and PW have not been entered correctly.

    Cheers :D
     
  8. webyourbusiness

    webyourbusiness Registered Member

    Joined:
    Nov 16, 2004
    Posts:
    2,640
    Location:
    Throughout the USA and Canada
    I actually think that not remembering the password is a useful "feature" - I can use my username/pw to get a client's machine up to date and run a scan while I wait for their username/pw to be emailed to us...
     
  9. Blackspear

    Blackspear Global Moderator

    Joined:
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    Posts:
    15,115
    Location:
    Gold Coast, Queensland, Australia
    This is what we have a Eval Key for, it allows the clients machine to leave the shop up-to-date and we then email through their UN and PW.

    To discuss this further we will need to take it out of this forum and continue in the appropriate forum ;) :D

    Cheers :D
     
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