Program hangs when checking disk.

Discussion in 'Acronis True Image Product Line' started by malanski, Dec 16, 2004.

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  1. malanski

    malanski Registered Member

    Joined:
    Dec 16, 2004
    Posts:
    2
    hello.
    In the past I used Norton Ghost. Unfortunately none of the version will work with my new Disk. So I decided to check out True Image. I wanted to check it before buying so I borrowed it from a friend (I only wanted to install it for a moment). After installing I made a copy. After that I wanted to restore the image. After rebooting True Image launches properly. However when I click "start" and then next it start to check my C:partition. At that moment the mouse freezes and the whole program hangs. There is no progress in disk checking. I left it for about 10 miutes and nothing happened. I used TI 7. I have a Samsung sp1614N 160GB drive. The mainboard is MSI 865P Neo2.
    Any Help?
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello malanski,

    We are sorry for the inconviniences.

    First of all, please make sure you use the latest build, which is available on our web site at http://www.acronis.com/homecomputing/support/updates/. To get access to updates you should register your software first at http://www.acronis.com/registration/. Please disable any download managers, internet download/connection boosters, etc. before the download.

    If it doesn't help please contact support@acronis.com and send us Acronis Report which can be obtained in the way described at https://www.wilderssecurity.com/showthread.php?t=55317

    Thank you.

    --
    Ilya Toytman
     
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