Program hangs during analyzing

Discussion in 'Acronis True Image Product Line' started by Booray, Mar 12, 2006.

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  1. Booray

    Booray Registered Member

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    I am attempting to restore a disk image located on a 160gb Iomega USB drive. The destination drive is a new Western Digital 160gb hardrive, installed with windows restored.

    When in windows, everything is good. Program runs clean and goes all the way to the point where it suggests a re-boot because the destination drive is in use. After re-boot, the system locks up as soon as the "analyzing partition" progress bar pops up. Sometimes it says "analyzing partition c:" sometimes, "analyzing partition d:"... either way the progress bars immediatly jumps to the half-way mark and freezes.

    This occurs whether I am rebooting from Windows or running the bootable disk I created.

    Originally, I used the boot disk but when this problem kept occuring I re-installed windows thinking that perhaps the boot disk wasn't able to recognize the USB drive.

    Let me clarify that both drives are working fine and the files are accessible in windows.

    Any help would be greatly appreciated!
     
  2. seekforever

    seekforever Registered Member

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    Since the problem occurs when you are running from the standalone CD linux version which is the same version that is started when Windows reboots, I would say that the linux drivers aren't appropriate for your system.

    Acronis will probably ask you to create some files so they can provide a solution for your system. The problem is likely with the linux drivers for your USB drive is my guess, and that is what it is, a guess.

    You also have the option to try making a (unsupported by Acronis) BartPE or ReatogoPE CD with the TI9 plugin. This would provide the Windows environment for your hardware. Making the TI9 plugin CDs has been outlined in other posts which you can probably find with a search if you are interested.
     
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Booray,

    Thank you for choosing Acronis Disk Backup Software.

    Please make sure that you use the latest build of the respective version of Acronis True Image which is available at: http://www.acronis.com/homecomputing/support/updates/

    To get access to updates you should create an account at:
    http://www.acronis.com/homecomputing/my/
    then log in and use your serial number to register your software.

    Please recreate the bootable rescue media with the latest update, boot your computer from it and see whether the problem still persists.

    If the problem persists, please create Acronis Report and Linux system information (sysinfo.txt) as it is described in Acronis Help Post.

    Please create an account, then log in and submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Tatyana Tsyngaeva
     
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