Product version not reporting correctly in ESET Console

Discussion in 'Other ESET Home Products' started by JoeyJoeJoe, Jul 8, 2010.

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  1. JoeyJoeJoe

    JoeyJoeJoe Registered Member

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    I've upgraded a client from 4.0.467 to 4.0.474 yesterday and even though the client is reporting into ERAS just fine, the Product Version column is reporting incorrectly.
     
  2. rockshox

    rockshox Registered Member

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    Have you gone to the Client and confirmed that it actually upgraded? Maybe the upgrade failed and the Client is still on v4.0.467?
     
  3. JoeyJoeJoe

    JoeyJoeJoe Registered Member

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    You would be correct.

    The console is reporting "No upgrade for this client" is 4.0.467 not upgradeable to 4.0.474?
     
  4. Brambb

    Brambb Registered Member

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    It should be possible but why not try to update to the latest 4.2.xx instead?
     
  5. JoeyJoeJoe

    JoeyJoeJoe Registered Member

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    Disregard. User error (mine).
     
  6. rockshox

    rockshox Registered Member

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    Sounds like you are using ERAS 4.0.122 which has the "Upgrade Client" option. If I remember correctly, you can only use the Upgrade Client on 4.2.x clients. For 4.0.x you have to use the Push Installation.

    Looks like you probably figured that out...
     
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