problems with task on Acronis enterprise 9.1

Discussion in 'Acronis True Image Product Line' started by truecdp, Mar 22, 2006.

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  1. truecdp

    truecdp Registered Member

    Jan 24, 2006
    I probe the new Acronis True Image enterprise Server 9.1.
    I install the agents on several server whitout problems, I create a task on a server ok, but when I connect to other server to create a new task, in manage computer task appear the task what I create later on diferent server.
    I change the server conecction and the task is the same of all server.

    thanks a lot
  2. jeremyotten

    jeremyotten Registered Member

    Feb 9, 2005
    You didn't create a group task then?
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello truecdp,

    Thank you for your interest in Acronis Remote Server Backup Software.

    First of all, please do as Jeremy Otten has suggested and make sure that you didn't create a group task for backing up a number of computers. If that's not the case then please also check whether you schedule a task on a remote computer exactly as it is described in Acronis True Image 9.1 Enterprise Server for Windows User's Guide. If everything appears to be done correct, however, all computers still show the same task scheduled then please make screen shots of your consequent steps taken during the scheduled task creation process. Please also make screen shots of the Acronis Management Console main window when it is connected to several remote machines. These screen shots will illustrate the issue in more details and help us to find out what the issue is exactly.

    If you are not familiar with making screen shots, please read the below step-by-step instructions.

    - Get to the window which you want to make a screen shot of;
    - Hit the (Alt+)PrintScreen button on your keyboard;
    - Run Paint usually available in Start\Programs\Accessories or another graphics application;
    - Choose Paste command in Edit menu;
    - Save the result picture with JPEG format being preferable.

    Please also let us know what build number of the free trial version of Acronis True Image 9.1 Enterprise Server for Windows you use. You can find the full version name and build number by going to Help -> About... menu in the main program window.

    Please submit a request for technical support using Ask a question before you purchase Acronis software link. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution as soon as possible.

    Thank you.
    Alexey Popov
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