I reformatted my hard drive recently and when installing Dr Web I forgot to apply my key-file before rebooting. So I uninstalled, installed the program again but Spidermail would not now install. I contacted Dr Web support who told me to "Execute a command- spiderml.exe - remove". I ran the above under the command prompt from the start menu but I keep getting the message- "spiderml.exe not recognised as an internal or external command, operable program or batch file". Any helpers, please? I am running Win 2000 and SP3.