Problems with Build 8115

Discussion in 'Acronis True Image Product Line' started by ITService, Aug 19, 2008.

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  1. ITService

    ITService Registered Member

    Aug 19, 2008
    Problems with True Image Server Enterprise Build 8115

    Hi Forum,

    after updating to Build 8115 of True Image Server Enterprise we have problems with the managment console and the Groupe Tasks.

    We could not start the managament console and we could not modify any tasks.

    As one possibility we were advised to uninstall all of the components.
    This does not work, because we got errors during the unistalling.

    Can anyone help us?

    T. Bauer
    18 x Acronis True Image Server Enterprise
    W2k / W2k3
    Citrix PS4.0 / 4.5
    Last edited: Aug 19, 2008
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello ITService,

    Thank you for choosing Acronis Remote Server Backup Software.

    We are sorry for delayed response.

    You can remove Acronis True Image Echo Enterprise Server from your computers manually by doing the following:

    1. Remove Acronis Secure Zone:

    There are two ways to remove Acronis Secure Zone: automatic and manual.
    To remove Acronis Secure Zone automatically, start Acronis True Image, start the Manage Acronis Secure Zone wizard and select Remove Acronis Secure Zone.
    To remove Acronis Secure Zone manually, fix/restore the MBR if Acronis Startup Recovery Manager is activated; then delete the Acronis Secure Zone partition (by means of Windows Disk Management, for example).

    2. Remove Windows Installer configuration:

    - Download Windows Installer CleanUp Utility, install and run it;
    - Select the Acronis product and click "Remove".

    3. Remove Acronis True Image Backup Archive Explorer:

    - Run Device Manager and delete Acronis True Image Backup Archive Explorer;
    - Run regedit and delete the following registry keys:


    - Delete timounter string from:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F} -> UpperFilters

    4. Remove Acronis SnapAPI drivers:

    - Delete snapman key from HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services
    - Delete snapman string (only snapman string, do not touch other items) from:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318} -> UpperFilters
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F} -> UpperFilters

    5. Unregister Acronis Scheduler service:

    Download Acronis Scheduler Manager, run it (double-click on it) and execute the following commands:

    service stop
    service uninstall

    6. Open Windows Task Manager and stop the TrueImageMonitor.exe process.
    7. Run regedit and delete the following registry keys:


    8. Delete TrueImageMonitor.exe value from:


    9. Delete \Program Files\Acronis folder
    Delete \Program Files\Common Files\Acronis folder
    Delete \Documents and Settings\All Users\Application Data\Acronis folder (or \ProgramData\Acronis in Windows Vista)

    Delete \WINDOWS\system32\autoprnt.exe if it exists
    Delete shortcuts from Desktop and Start menu

    10. Reboot the computer.

    Thank you.
    Marat Setdikov
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