Problems with ASUS P5VD2-MX and SATA

Discussion in 'Acronis True Image Product Line' started by jcs, Mar 17, 2007.

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  1. jcs

    jcs Registered Member

    Mar 17, 2007
    Hi there,

    i have problems with True Image while booting from rescue cd. The SATA Drive which is connected to the motherboard ASUS P5VD2-MX won't be found. Making an image at running windows is no problem, but how can i restore the image to the SATA Drive which is the bootable drive. Have also changed the SATA settings in the BIOS, but while windows was starting there comes everytime a BSOD. Only one setting works (SATA -> ATA i think, don't know it exactly at the moment).

    Is there anyone who can help me solving this problem? Or could it be, that True Image don't have the SATA drivers?

    please help.
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello jcs,

    Thank you for choosing Acronis Disk Backup Software.

    Please make sure you use the latest build of Acronis True Image. To get access to updates you should first register your software. Don't forget to recreate Acronis Bootable Rescue Media after updating.

    If updating doesn't solve the problem, please also try booting with "acpi=off noapic" parameter as it is described in Acronis Help Post.

    Note that if you use an older version of Acronis True Image (version 8.0 or lower) you should press F11 button when the "Starting Acronis Loader..." message appears and not when the selection screen appears (Acronis True Image 8.0 Bootable Rescue CD for example does not have any selection screen).

    If the issue persists, please collect some information to let us investigate it thoroughly:

    Please create Acronis Report and Linux system information (sysinfo.txt) as it is described in Acronis Help Post.

    Please also collect the exact vendor and device names of the hard drive in question.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    Marat Setdikov
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