Problems with Acronis True Image Echo Server for Windows

Discussion in 'Acronis True Image Product Line' started by ombus, Jul 7, 2008.

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  1. ombus

    ombus Registered Member

    Joined:
    Jul 7, 2008
    Posts:
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    o_O Hello,

    I’ve bought the „Acronis True Image Echo Server for Windows“ (Version: 9.5.0.8076) and installed it on a Windows 2003 Server. The Backup runs once a week. Until now, five backups have been created and four of these produced a warning message: „It looks like the data storage medium has a bad quality.
    Click Repeat, to continue to volume1 or Cancel to cancel the action.“

    After I clicked Cancel:

    1 Information 28.06.2008 23:00:04 "Backup to AMS" started
    2 Information 28.06.2008 23:00:15 Partition E: lock...
    3 Information 28.06.2008 23:00:16 create Full Backup-Archive of:
    E:\Gemdat\... to: "\\172.21.0.116\gemeinde$\BackupGemeinde.tib"
    Password protected compression: Max. Compression
    Description: "weekly Backup"
    4 Information 29.06.2008 03:37:13 Backup Archive validate location: "\\172.21.0.116\gemeinde$\BackupGemeinde.tib" Archetype: File Archive created: Sunday, 29. Jun 2008 03:37:09
    Archive -Description: " weekly Backup "
    5 Information 29.06.2008 07:15:04
    function="ReadFile"
    7 Warning! 30.06.2008 10:22:53 User canceled

    I can’t see any Errors at the servers and on the network ports.
    So, what could be the problem?

    Best regards
    Christoph
     
    Last edited: Jul 7, 2008
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello ombus,

    Thank you for choosing Acronis Remote Workstation Disk Backup Software.

    We are sorry for delayed response.

    Could you please collect some information to let us investigate the problem thoroughly?

    Please collect the application log of the operation:
    - run the program;
    - select Show log on the toolbar or from the Tools menu;
    - select the corresponding log;
    - click "Save the log entry to file" (the diskette icon).

    Please also describe your network structure.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will do our best to investigate the problem and try to provide you with a solution.

    Thank you.
    --
    Marat Setdikov
     
  3. ombus

    ombus Registered Member

    Joined:
    Jul 7, 2008
    Posts:
    2
    Hello,
    I am already in contact with the Acronis Support Team in Germany, so this thread can be closed!

    Best Regards
    Christoph
     
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