Problems w/ scanning from context menu??

Discussion in 'NOD32 version 2 Forum' started by radicalb21, Jun 15, 2003.

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  1. izi

    izi Registered Member

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    This is not true. Kaspersky Monitor can disinfects ZIP archives!!! This is new features of version 4.5.

    Izi
     
  2. steve1955

    steve1955 Registered Member

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    Kav 4.5 doesn't clean INSIDE zip files but can be set to auto delete infected archives
    Kav 5 beta does clean inside archives,but at the moment current beta is too problamatic in other ways to use just for this feature
     
  3. izi

    izi Registered Member

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    Hi!
    This is not KAV forum, but I must replay on this post:

    Look: http://www.kaspersky.com/buyonline.html?chapter=610611. Under NEW FEATURES!
    • Removes viruses from ZIP archives - this is only in KAV Monitor

    This is true and last post on this topic!!!

    Izi
     
  4. radicalb21

    radicalb21 Registered Member

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    Just an FYI!!!!
    There are other antivirus software products out there that deal with compressed files such as .zip, .rar, .ace, .arj, and so on. That product is AVAST 4.1 HOME & PRO from ALWIL SOFTWARE. Here is a link to the comparsions between the HOME and PRO versions of AVAST 4.1 :

    http://www.avast.com/i_idt_1018.html

    This product has lots of great features. If you have any questions please feel free to ask them on the AVAST forum. Here is a link to that forum:

    http://forum.avast.com/?lang=ENG
     
  5. radicalb21

    radicalb21 Registered Member

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    When you right click a compressed file and scan it AVAST will give you both a verbal and visual warning if it is a virus or suspicious file. Then it will give you options to move/renmae, delete, repair, move to chest(quarantine), continue, and stop. NOD32v2 will only give you a visual warning and when you click clean button it can't clean the file. The only buttons that are available in NOD32v2 are leave, quit scanning, and details, and a checkmark box for quarantine. All the other options are greyed out and they are clean, rename, delete, and replace. So until NOD32v2 starts to fix or correct this problem I will no longer use there product. I hope they correct this soon but I doubt it as I have been reporting this since JUNE 03'. I can't use this product as it doesn't meet my needs or take care of my problems. I get alot of email everyday and some of that email has attachments that are in compressed file format. I feel more at ease to right click that file and scan it and see if a virus is there and if so deal with it then rather then extract it and HOPE AMON catches it. The message I keep getting from the ESET moderators is were very busy. They also say this isn't a problem but an additional feature. Additional feature will be added after software conflicts have been fixed. It seems they keep put me off hoping I will give up and let the topic die but that will never happen.
     
  6. radicalb21

    radicalb21 Registered Member

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    I would appreciate an ESET MODERATOR response to Izi and Radicalb21 posts reference to Re:problems w/ scanning from context menu?? They say no other antivirus can deal with viruses from within a compressed file format i.e. .zip, .rar, .ace, .arj just to name a few. I would like an idea of a time line on when this feature might be available in the product. I believe this is a resaonable request especially since I have been requesting it since JUNE 03'. It was a feature included in the beta version of the product. I have heard numerous replies from ESET MODERATORS that include we are very busy, it will be added shortly, it is not a problem but an additional feature, virus outbreaks, and program compatibility & software problems. Any and all help would be appreciated. I would really appreciate a response from an ESET MODERATOR or other forum moderator or administrator.
     
  7. izi

    izi Registered Member

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  8. jan

    jan Former Eset Moderator

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    Hi radical,

    we are doing some tests and we try to reply tomorrrow.

    Rgds.,

    jan
     
  9. radicalb21

    radicalb21 Registered Member

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    Thanks JAN. Looking forward to your reply tomorrow.
     
  10. jan

    jan Former Eset Moderator

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    Hey radical,

    the tests are taking longer as we thought, but I'll keep you posted.

    Regards,

    jan
     
  11. radicalb21

    radicalb21 Registered Member

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    Ok JAN. Thanks for the update. Looking forward to these results.
     
  12. radicalb21

    radicalb21 Registered Member

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    Any results you care to share as of yet or a time line on when this might be included in the producto_O
     
  13. jan

    jan Former Eset Moderator

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    The results are incomplete yet - we will post it when complete - they will be ready within a few days.

    jan
     
  14. radicalb21

    radicalb21 Registered Member

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    Thanks for the update JAN. I can't wait to hear the results. Like I said thanks for your help in bringing this issue to a close.
     
  15. radicalb21

    radicalb21 Registered Member

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    Any new news or updates you can provide would be appreciated?
     
  16. jan

    jan Former Eset Moderator

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    Sorry - no time to complete the tests now - much more important things to do now - having it in the queue - we will reply.
     
  17. Mele20

    Mele20 Former Poster

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    Maybe you should hire a few more employees? This has gotten ridiculous. I am one of the users who has changed his/her mind on this issue and I am very disappointed. It is obvious from some other current threads that Eset doesn't have enough employees. You don't respond to tech support emails ....after all this time. From what I read here, tech support is no better than it was when I first got NOD32 and no one at Eset responded to me when I submitted samples. That is partially the reason this board came to exist at the time it did and this board is good, but Eset itself appears to still not answer email promptly and now this. It seems obvious that you are short on personnel. :mad:
     
  18. jan

    jan Former Eset Moderator

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    Hi Mele,

    >Maybe you should hire a few more employees?

    You are right, we will push on that!

    Rgds.,

    jan
     
  19. radicalb21

    radicalb21 Registered Member

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    Jan wrote:
    "Sorry - no time to complete the tests now - much more important things to do now - having it in the queue - we will reply. "

    What's more important now? It's always something causing a delay that they can't add this feature such as software conflicts, virus outbreaks, security conferences, and not enough people working to fix the problem. Enough is a enough quit using delaying tactics I have been reporting this since June of 2003. It has been over ten months now and believe I have been very patient in waiting this long.

    Jan wrote:
    "no time to complete the tests now - much more important things to do now - having it in the queue"

    What does having in the queue mean? Why can't the test be completed now? I believe these questions to be legimate.
     
  20. Paul Wilders

    Paul Wilders Administrator

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    Ladies and gents,

    The support issue has been noticed by Eset - Jan addressed this one as well.

    In this context Eset is anticipating: several new employees have been hired recently in both US and Europe.

    In this context, bear in mind some stats:

    updates:

    - 2002: 200 updates
    - 2003: 249 updates
    - 2004: 90 updates in the first 78 days, leading to a total of 422 updates in total for 2004.

    Of course, this increase has an impact on support.
    Not only is the number of clients growing, but given the constant number of clients the number of support requests would go up.

    Eset will continue improving the quality and timeliness of our support response time.

    I for one do know the above mentioned will not solve your issues within a day. The overall picture though is plain and simple: Eset is a very fast growing company - and for good reasons (explosive growing only happens in case the software is recognized as top of the bill). All companies experiencing such an explosive growth have to cope with consequences - and support is one of them.

    Eset is doing so - and the result will show.

    In the meanwhile: NOD32 users should be comforted knowing they do use an Antivirus a) doing the job b) using an Antivirus that's doing that well overall worldwide. For sure this mere fact is a statement in its own.

    regards.

    paul
     
  21. radicalb21

    radicalb21 Registered Member

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    This for JAN & MARCOS:
    I know you say this isn't a problem and it is an additional feature and it will be added when software conflicts & problems are fixed but that will never be because nobody uses the same software or same computer everyone is different. Other reasons for this not being taken care of are virus outbreaks, security conferences, and not enough people working to fix the problem. I believe I have been very patient in waiting as long as I have considering I posted this thread back in June 03' . A few members of this board have changed their view point in the last few months. They now believe as I have believed all along that this feature needs to be added. Mele20 wrote the following:

    " I am one of the users who has changed his/her mind on this issue and I am very disappointed. "

    Jan wrote:
    "no time to complete the tests now - much more important things to do now - having it in the queue"

    I know there have been alot of updates recently and your client base is continuing to grow but that still isn't an excuse for letting this issue continue as long as it has. Why is it just now being put in the queue? This really goes to show how poor there quality assurance is in letting an issue continue this long. I would really appreciate a reply from an ESET Moderator. Thanks again for your assistance.
     
  22. jan

    jan Former Eset Moderator

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    Radical,

    there is no big chance the cleaning in the zips feature will be implemented in the near future due to the reasons I mentioned in the earlier posts. This is the reality.

    Thanks for your understanding.

    Rgds.,

    jan
     
  23. Emil

    Emil Guest

    a story waiting for its consequences

    My Dears,

    I am not programmer but ardent user of good quality software, no matter who's the manufacturer.
    Always I did many tests as possible, even I've to re-install my OS (98, XP, RHL).
    Regarding the AV software, my first "love" was NAV. Two years ago I have used. Until a Redlof infect the station. A friend told me about F-secure. In that moment, after 10 minutes from spreading in the station, Redlof had closed NAV. In this very "busy" environment, I succesful installed the F-secure. After first minute, it disappear, and after another 15 sec appears again and I could be able to fight.
    Now, after 2 years without surprises, I've decide to change AV because it is a real load for my 128 MB memory.
    I saw that NOD is very light for memory.
    I saw also a wonderful interface, comparing with fsav 5.4. Until some days ago, when a XP warning
    me about a virus, TrojanDownloader.Win32.Small.aa. I saw where is it (an exe file). For my curiosity I've install NOD trial for XP. In both cases,
    accessing properties of file and on-demand scanning, NOD doesn't warning me. Of course that I had
    activated the deep heuristic and warning window.
    I have beginning to search everything about NOD, more than I did for any other AV ever!
    Because I like it, but I'm not trust it yet. The test results are contradictory, the forum members are
    little bit confused. So let me know what could stop me to spend money for fsav (3X expensive), ~4X slowly,
    but more safety (at this first incident). Plus, fsav have scan archive option in real time...

    Thanks a lot
     
  24. Stan999

    Stan999 Registered Member

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    Re:a story waiting for its consequences

    From just my personal experience, all I can say is that I have been using NOD for over two years, started Aug. 2001, and it has provided excellent protection.

    I am fairly active on the internet with my actual e-mail address on several web sites and some of my e-mail addresses date back to 1996. Due to that I get a fare amount of stuff send my way.

    I am a retired CPA but still work out of my home, part time, on the Internet providing contracted support for ATT in the past and now Charter Pipeline because I enjoy doing that.

    Over the past two and a half year period using NOD I have never lost data or been infected with a virus.

    In addition I run some of the Online scanners from time to time just to double check. They have never picked up on anything that NOD missed.

    So for me NOD has been an excellent choice and has provided excellent protection.

    A sample of my log of infections sent my way over the last few days.

    Time Module Object Name Virus Action User Info
    3/29/2004 8:35:01 AM IMON email message from: shsanborn@sad6.k12.me.us to: gunn1@charter.net with subject Re: Details dated Mon, 29 Mar 2004 09:30:03 -0500 Win32/Netsky.D worm contained infected files STAN\Administrator
    3/29/2004 7:19:25 AM IMON email message from: mstan83@aol.com to: gunn1@charter.net with subject Re: Re: Message dated Mon, 29 Mar 2004 08:17:49 -0500 Win32/Netsky.J worm contained infected files STAN\Administrator
    3/28/2004 22:06:09 PM IMON email message from: administration@charter.net to: gunn1@charter.net with subject E-mail technical support warning. dated Sun, 28 Mar 2004 20:39:33 -0600 Win32/Bagle.gen.zip worm contained infected files STAN\Administrator

    (Note: This one was a password protected zip.)


    3/28/2004 17:21:29 PM IMON email message from: thegreatjoy2002@yahoo.com to: gunn1@charter.net with subject Re: Re: Message dated Sun, 28 Mar 2004 18:07:06 -0500 Win32/Netsky.J worm contained infected files STAN\Administrator
    3/28/2004 17:21:13 PM IMON email message from: thegreatjoy2002@yahoo.com to: gunn1@charter.net with subject Re: Re: Message dated Sun, 28 Mar 2004 18:07:06 -0500 Win32/Netsky.J worm contained infected files STAN\Administrator
    3/28/2004 16:16:41 PM IMON email message from: missdaisy@tje1.com to: gunn1@charter.net with subject Re: Your text dated Sun, 28 Mar 2004 16:16:14 -0600 Win32/Netsky.J worm contained infected files STAN\Administrator
    3/28/2004 14:05:04 PM IMON email message from: teenairwin@elsie.com to: gunn1@charter.net with subject Re: Re: Message dated Sun, 28 Mar 2004 14:37:13 -0500 Win32/Netsky.J worm contained infected files STAN\Administrator
    3/28/2004 14:04:53 PM IMON email message from: teenairwin@elsie.com to: gunn1@charter.net with subject Re: Re: Message dated Sun, 28 Mar 2004 14:37:13 -0500 Win32/Netsky.J worm contained infected files STAN\Administrator
    3/28/2004 11:31:48 AM IMON email message from: anyta102@hotmail.com to: gunn1@charter.net with subject information dated Sun, 29 Feb 2004 18:28:10 -0800 Win32/Netsky.B worm contained infected files STAN\Administrator
    3/28/2004 11:03:40 AM IMON email message from: ronin1829@yahoo.com to: gunn1@charter.net with subject a crazy doc about you dated Sun, 28 Mar 2004 11:10:03 -0500 Win32/Netsky.C worm contained infected files STAN\Administrator
    3/28/2004 9:52:26 AM IMON email message from: hrrsrut@msn.com to: gunn1@charter.net with subject important dated Sun, 28 Mar 2004 07:32:03 -0500 Win32/Netsky.C worm contained infected files STAN\Administrator
    3/28/2004 9:52:22 AM IMON email message from: umut.guner@magiclife.com to: gunn1@charter.net with subject warning dated Sun, 29 Feb 2004 08:08:28 -0800 Win32/Netsky.B worm contained infected files STAN\Administrator
    3/28/2004 9:52:17 AM IMON email message from: enoma@aol.com to: gunn1@charter.net with subject Re: Here is the document dated Sat, 27 Mar 2004 23:46:06 -0500 Win32/Netsky.J worm contained infected files STAN\Administrator
    3/27/2004 21:48:18 PM IMON email message from: eagletx@ev1.net to: gunn1@charter.net with subject Re: Hello dated Sat, 27 Mar 2004 21:41:25 -0600 Win32/Netsky.J worm contained infected files STAN\Administrator
    3/27/2004 21:48:04 PM IMON email message from: eagletx@ev1.net to: gunn1@charter.net with subject Re: Hello dated Sat, 27 Mar 2004 21:41:25 -0600 Win32/Netsky.J worm contained infected files STAN\Administrator
    3/27/2004 13:11:02 PM IMON email message from: kathiegirl@aol.com to: gunn1@charter.net with subject Re: Your letter dated Sat, 27 Mar 2004 12:54:13 -0600 Win32/Netsky.J worm contained infected files STAN\Administrator
    3/27/2004 13:03:33 PM IMON email message from: kathiegirl@aol.com to: gunn1@charter.net with subject Re: Your letter dated Sat, 27 Mar 2004 12:54:13 -0600 Win32/Netsky.J worm contained infected files STAN\Administrator
    3/27/2004 12:27:00 PM IMON email message from: irishka007@hotmail.com to: gunn1@charter.net with subject information dated Sat, 28 Feb 2004 19:13:27 -0800 Win32/Netsky.B worm contained infected files STAN\Administrator
    3/27/2004 12:26:51 PM IMON email message from: irishka007@hotmail.com to: gunn1@charter.net with subject information dated Sat, 28 Feb 2004 19:13:27 -0800 Win32/Netsky.B worm contained infected files STAN\Administrator
    3/27/2004 11:37:51 AM IMON email message from: paula1@cox.net to: gunn1@charter.net with subject Re: Your software dated Sat, 27 Mar 2004 11:31:54 -0600 Win32/Netsky.J worm contained infected files STAN\Administrator
    3/27/2004 11:37:40 AM IMON email message from: paula1@cox.net to: gunn1@charter.net with subject Re: Your software dated Sat, 27 Mar 2004 11:31:54 -0600 Win32/Netsky.J worm contained infected files STAN\Administrator
    3/27/2004 10:35:38 AM IMON email message from: 3dmpicus@aol.com to: gunn1@charter.net with subject Re: My details dated Sat, 27 Mar 2004 11:31:04 -0500 Win32/Netsky.J worm contained infected files STAN\Administrator
    3/26/2004 20:16:12 PM IMON email message from: midgehayes@aol.com to: gunn1@charter.net with subject Re: Thanks! dated Fri, 26 Mar 2004 21:06:34 -0500 Win32/Netsky.J worm contained infected files STAN\Administrator
    3/26/2004 20:14:37 PM IMON email message from: midgehayes@aol.com to: gunn1@charter.net with subject Re: Thanks! dated Fri, 26 Mar 2004 21:06:34 -0500 Win32/Netsky.J worm contained infected files STAN\Administrator
    3/26/2004 18:48:51 PM IMON email message from: jhudman@western-foods.com to: gunn1@charter.net with subject Re: Re: Re: Your document dated Fri, 26 Mar 2004 17:35:56 -0600 Win32/Netsky.J worm contained infected files STAN\Administrator
    3/26/2004 18:48:24 PM IMON email message from: jhudman@western-foods.com to: gunn1@charter.net with subject Re: Re: Re: Your document dated Fri, 26 Mar 2004 17:35:56 -0600 Win32/Netsky.J worm contained infected files STAN\Administrator
    3/26/2004 16:45:32 PM IMON email message from: sullivan@ma.ngb.army.mil to: gunn1@charter.net with subject Re: Your bill dated Fri, 26 Mar 2004 17:38:22 -0500 Win32/Netsky.D worm contained infected files STAN\Administrator
    3/26/2004 15:21:01 PM IMON email message from: 3ddcox1@chartercom.com to: gunn1@charter.net with subject excuse me dated Fri, 26 Mar 2004 16:08:33 -0500 Win32/Netsky.C worm contained infected files STAN\Administrator
    3/26/2004 15:20:51 PM IMON email message from: 3ddcox1@chartercom.com to: gunn1@charter.net with subject excuse me dated Fri, 26 Mar 2004 16:08:33 -0500 Win32/Netsky.C worm contained infected files STAN\Administrator
    3/26/2004 14:13:05 PM IMON email message from: shaws1603@msn.com to: gunn1@charter.net with subject Re: Excel file dated Fri, 26 Mar 2004 14:46:16 -0500 Win32/Netsky.D worm contained infected files STAN\Administrator
    3/26/2004 14:12:56 PM IMON email message from: shaws1603@msn.com to: gunn1@charter.net with subject Re: Excel file dated Fri, 26 Mar 2004 14:46:16 -0500 Win32/Netsky.D worm contained infected files STAN\Administrator
    3/26/2004 10:12:47 AM IMON email message from: gregorey.anderson@bmwmc.com to: gunn1@charter.net with subject Re: excuse me dated Fri, 26 Mar 2004 11:10:19 -0500 Win32/Netsky.C worm contained infected files STAN\Administrator
    3/26/2004 9:05:13 AM IMON email message from: igors@afccc.af.mil to: gunn1@charter.net with subject Re: Re: Document dated Fri, 26 Mar 2004 09:34:37 -0500 Win32/Netsky.D worm contained infected files STAN\Administrator
    3/26/2004 9:05:03 AM IMON email message from: igors@afccc.af.mil to: gunn1@charter.net with subject Re: Re: Document dated Fri, 26 Mar 2004 09:34:37 -0500 Win32/Netsky.D worm contained infected files STAN\Administrator
    3/25/2004 17:14:26 PM IMON email message from: msmith@ci.frisco.tx.us to: gunn1@charter.net with subject Re: Your website dated Thu, 25 Mar 2004 16:55:41 -0600 Win32/Netsky.J worm contained infected files STAN\Administrator
    3/25/2004 17:14:11 PM IMON email message from: msmith@ci.frisco.tx.us to: gunn1@charter.net with subject Re: Your website dated Thu, 25 Mar 2004 16:55:41 -0600 Win32/Netsky.J worm contained infected files STAN\Administrator
    3/25/2004 13:03:09 PM IMON email message from: ddraper@ewjohnson.com to: gunn1@charter.net with subject Re: My details dated Thu, 25 Mar 2004 12:58:48 -0600 Win32/Netsky.J worm contained infected files STAN\Administrator
    3/25/2004 10:14:42 AM IMON email message from: members-14264e@mail.imdaonline.org to: gunn1@charter.net with subject Re: Your product dated Thu, 25 Mar 2004 10:40:56 -0500 Win32/Netsky.J worm contained infected files STAN\Administrator
    3/25/2004 10:13:49 AM IMON email message from: members-14264e@mail.imdaonline.org to: gunn1@charter.net with subject Re: Your product dated Thu, 25 Mar 2004 10:40:56 -0500 Win32/Netsky.J worm contained infected files STAN\Administrator
     
  25. ronjor

    ronjor Global Moderator

    Joined:
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    An antivirus program should not be your first or last line of defense. You have to use all means to protect yourself. That includes keeping your operating system up to date.
    Run a trojan detection program in addition to your antivirus. Use a spyware detector program.
    You should always be sure of what you are downloading.
    One of the things I think is most important is to configure your email program for text only. It is just too risky these days to do otherwise.

    I have tested every antivirus program out there for Windows. Nod gives me what I want. Speed, good detection, and timely updates.
    You should choose what makes you comfortable. I am not willing to give up the performance of my computer in exchange for a slow antivirus program. :)
     
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