Discussion in 'Acronis True Image Product Line' started by xaloc, Sep 3, 2005.

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  1. xaloc

    xaloc Guest

    acronis true image for server Windows 8,0 build 937 Windows xp sp2. is hung during the accomplishment of the image copy that I must do thanks
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello xaloc,

    Thank you for choosing Acronis Server Disk Backup Software.

    Could you please provide me with the more detailed information on the problem?

    - What exactly do you mean by the "accomplishment of the image copy"?

    - Describe actions taken before the problem appears step-by-step;

    - When exactly the whole process hangs?

    - Tell me whether you able to use the operating system after the application freezes or you need to do a hard reboot;

    - Have you received any error messages? What exact messages?

    Thank you.
    Alexey Popov
  3. xaloc

    xaloc Guest

    I found the cause. the problem disappears if work without cover of the box of the computer. Tª of the memory was of 68º. without cover is of 61º. thanks to all
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