Well, I download the free ShadowSurfer and activated it with no problems, then lastnight I tried it, everything went fine....untill I went to go out of shadow mode. When I clicked restart now, my computer started shutting down normally, then it got to the blue screen that says "Windows is shutting down..." and stayed there. At first I just thought that it might take a little longer when coming out of shadow mode, but after 10 minutes of nothing happening, I pushed the reset button. After it restarted everything seemed to be working fine in normal mode.I contacted tech support, but haven't heard back yet. Any thoughts on this? Thanks.