Problem with S-ATA drive

Discussion in 'Acronis True Image Product Line' started by digicammad, Nov 25, 2005.

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  1. digicammad

    digicammad Registered Member

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    Apologies if this has already been asked, ran a few searches but nothing came up.

    I've just bought a new machine, one of the Medion 8800s from Aldi. It has a 250gb S-ATA drive and when I boot off the recovery CD True Image doesn't detect the drive.

    Are there any fixes to allow the drive to be recognised in recovery mode?

    Cheers

    Ian
     
  2. Testing TI

    Testing TI Guest

    I did a full Image of this machine with TruImage 8.0 Build 973 without any Problems. Internal Drive --> manuell Image --> USB HD in the external Bay.
     
  3. digicammad

    digicammad Registered Member

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    I can take an image no problems, TI sees it okay in Windows. Have you tried booting into recovery mode yet, because that is when it doesn't see the disk. Select 'Restore Image' and all you get is an error 'No drives have been detected'.

    Ian
     
  4. Testing TI

    Testing TI Guest

    I did the Image from within the rescue cd.

    I didn´t want to run into any trouble installing TI so I did the first Imge this way ;-)

    Maybe you use a different version?

    Mine was TI 8.0 Build 937
     
  5. digicammad

    digicammad Registered Member

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    Thanks. I'm on TI v8 but not sure which build. I'll look for an upgrade tonight.

    btw - when you boot off the recovery CD do you get a couple of messages about USB ports not initialising? It doesn't appear to effect the mouse or keyboard so I wonder if they are the ports on the front.

    Do you just have a standard installation or have you done any extra tweaking?
     
  6. Testing TI

    Testing TI Guest

    The only thing I got was a message like "disabling s-at port xx" (I only got the factory build in hard disk and this device was detected). I upgraded from XP Home to XP professional via the normal "Update windows" path with an XP prof cd but TI should have taken no notice of this as it was booting from the recovery cd. No "Unknown usb port" or anything like this.
     
  7. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello digicammad,

    Thank you for choosing Acronis Disk Backup Software.

    Please boot your computer from the Acronis True Image rescue media and press F11 key when the selection screen appears. After you get the "Linux kernel command line" prompt, please modify it in the following way:

    quiet acpi=off noapic and click on the OK button.

    If the problem still persists, please create Acronis Report and Linux system information (sysinfo.txt) as it is described in Acronis Help Post.

    Please create an account, then log in and submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread.

    We will do our best in order to resolve the problem under consideration as soon as possible.

    Thank you.
    --
    Tatyana Tsyngaeva
     
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