Problem with Outlook2003

Discussion in 'NOD32 version 2 Forum' started by Niklas, Dec 8, 2005.

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  1. Niklas

    Niklas Registered Member

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    Hi,

    whenever i try to attach a file or document Outlook2003 crashes and when i select to send an error report i get a page saying:

    "An analyst at Microsoft has investigated this problem and determined that an unknown error occurred in NOD32 Antivirus System. This software was created by Eset."

    Link:
    http://oca.microsoft.com/en/response.aspx?SGD=e63f7b2b-b2be-466a-8624-1328ce38b0f4&SID=1043

    Is the problem being worked on? I sure hope so because it sucks not being able to send attachments.
     
  2. Blackspear

    Blackspear Global Moderator

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    Hi Niklas, welcome to Wilders.

    Can you please download a FRESH copy of Nod32 from www.nod32.com

    Uninstall your current version.

    REBOOT your Computer.

    Remove the Eset Folder from C Drive> Program Files.

    Install the FRESH copy of Nod32 that you downloaded above using “Typical Settings”.

    Let us know how you go…

    Cheers :D
     
  3. Niklas

    Niklas Registered Member

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    Hey, it seems to have helped! I don´t know if it matters but i also had "Remote administrator" console installed and ditched that as well, then re-installed nod32 (downloaded from the webpage) and it worked.

    I should try and re-install Remote administrator console again...

    Thx! :)
     
  4. Blackspear

    Blackspear Global Moderator

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    Thought it would ;) :D


    Indeed, you shouldn't see an issue.

    Let us know how you go...

    Cheers :D
     
  5. Niklas

    Niklas Registered Member

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    Well i re-installed the remote administrator console and still.. everything works ok..! Weird.. hmm.. cause the computer is newly installed and the version of Nod32 is the same as before.

    Ah well.. it works and i´m grateful! ;) Thx again!
     
  6. Blackspear

    Blackspear Global Moderator

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    Good to see, and my pleasure.

    Cheers :D
     
  7. YeOldeStonecat

    YeOldeStonecat Registered Member

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    Was there a prior AV product installed, which may have left some "plug in" installed in Outlook? Symantec Corp Edition is famous for leaving COM add in's behind which the uninstall does not properly remove much of the time.
     
  8. Niklas

    Niklas Registered Member

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    Nope the computer was installed from the box, first Nod32 then Office and Outlook 2003.

    /Niklas
     
  9. Niklas

    Niklas Registered Member

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    Problem has re-appeared again! :mad: I haven´t done anything special to the conmputer but when i tried just now to attach a 3mb .zip file to outlook it crashes. And accoarding to Microsoft it´s something wrong with Nod...

    I don´t have time to re-install Nod32 evertime it crashes Outlook. Any ideas??
     
  10. Blackspear

    Blackspear Global Moderator

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    Do you use a registry cleaner at all?

    Cheers :D
     
  11. xTiNcTion

    xTiNcTion Registered Member

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    i usually install MS Office (or Outlook) FIRST - as an antivirus may prevent from doing some file modification during install MS...

    i install Nvidia drivers stopping AMON first by recomendation from Nvidia itself. I know this is NO necessary with all programs but it save me a lot of headaches.

    Another thing is to be sure your DVD/CD drive is reading your install cd correctly, in case you're using it.

    Suggestion: While this issue is solved, you may use a FREE service like Yousendit for sending your files. Or simply use Thunderbird :)
     
    Last edited: Jan 21, 2006
  12. WSFuser

    WSFuser Registered Member

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    Niklas - have u tried setting Outlook to higher compatibility mode?
     
  13. Niklas

    Niklas Registered Member

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    Hi all, thx for your replies and sorry for my late one (been abroad).

    Reply to post 1: Yes i every now and then use "RegCleaner". Do you think it wipes some necessery information from Nod32 or Outlook?

    Reply to post 2: I get what u mean but since it´s on my company computer and i send at least 50 mails a day and many of those with an attachment, i think Outlook should work.

    Reply to post 3: No, where do i do that?


    Regards

    /Niklas
     
  14. Blackspear

    Blackspear Global Moderator

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    Yes, unfortunately, I would try the fresh install route again, and leave the registry cleaner alone to see if the problem disappears.

    Cheers :D
     
  15. HAN

    HAN Registered Member

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    I know many may disagree with me but I have stopped using fully automated registry cleaners. I'm reasonably certain that some "issues" I have had in the past could be traced to auto cleaners.

    Anymore, I either do nothing (I have heard registry cleaning in XP is not as critical as in earlier Windows versions) or use the Registry Find tool in jv16 PowerTools and remove what i want by hand.

    Did you have RegCleaner make a backup of it's cleaning activities? Perhaps a restore from those files may be the trick...
     
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