Problem with OE & IE at connection to web

Joe, this is the Hijack This Log that you asked me to place here for advice in your reply to my question in the Computeractive forum yesterday



Logfile of HijackThis v1.96.0
Scan saved at 21:31:47, on 05/08/2003
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\EPSON\ESM2\eEBSVC.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton Internet Security\NISUM.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Norton Internet Security\NISSERV.EXE
C:\Program Files\Norton Internet Security\SymProxySvc.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\Norton Internet Security\IAMAPP.EXE
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\Program Files\ScanSoft\OmniPageSE\opware32.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\ahead\InCD\InCD.exe
C:\Program Files\Winamp3\winampa.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Microsoft Money\System\reminder.exe
C:\WINDOWS\System32\RUNDLL32.EXE
C:\Program Files\EPSON\ESM2\STMS.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
C:\WINDOWS\system32\ntvdm.exe
C:\Program Files\Microsoft Office\Office\OSA.EXE
C:\OPLIMIT\ocrawr32.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\PROGRA~1\DAP\DAP.EXE
C:\PROGRA~1\WINZIP\winzip32.exe
C:\unzipped\hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\System32\blank.htm
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [iamapp] C:\Program Files\Norton Internet Security\IAMAPP.EXE
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [Omnipage] C:\Program Files\ScanSoft\OmniPageSE\opware32.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [InCD] C:\Program Files\ahead\InCD\InCD.exe
O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp3\winampa.exe"
O4 - HKLM\..\Run: [PCLEPCI] C:\PROGRA~1\Pinnacle\PPE\ppe.exe
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Reminder] C:\Program Files\Microsoft Money\System\reminder.exe
O4 - HKCU\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NVMCTRAY.DLL,NvTaskbarInit
O4 - Startup: Microsoft Find Fast.lnk = C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
O4 - Startup: OCRAWARE.lnk = C:\OPLIMIT\OCRAWARE.EXE
O4 - Startup: Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE
O4 - Global Startup: EPSON Background Monitor.lnk = C:\Program Files\EPSON\ESM2\STMS.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: &Add animation to IncrediMail Style Box - C:\PROGRA~1\INCRED~1\bin\resources\WebMenuImg.htm
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra button: Real.com (HKLM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab
O16 - DPF: {4E888414-DB8F-11D1-9CD9-00C04F98436A} (Microsoft.WinRep) - https://webresponse.one.microsoft.com/oas/ActiveX/winrep.cab
O16 - DPF: {94742E3F-D9A1-4780-9A87-2FFA43655DA2} - http://fr4-scripts.downloadv3.com/binaries/DialHTML/EGDHTML_pack_XP.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37765.5851967593
O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.symantec.com/SSC/SharedContent/common/bin/cabsa.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {EC5A4E7B-02EB-451D-B310-D5F2E0A4D8C3} (webhelper Class) - http://register.btopenworld.com/templates/btwebcontrol012.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{632D2EFF-A433-4469-B3B7-35F10C8919EB}: NameServer = 217.148.40.6 217.148.32.30


Many thanks
Gordon Wilkinson

 

Hi Gordon,

I was glancing through your HT output and the following should be selected and fixed (make sure you have all other programs/windows closed)

O16 - DPF: {94742E3F-D9A1-4780-9A87-2FFA43655DA2} - http://fr4-scripts.downloadv3.com/binaries/DialHTML/EGDHTML_pack_XP.cab

The following I am unsure of

O16 - DPF: {EC5A4E7B-02EB-451D-B310-D5F2E0A4D8C3} (webhelper Class) - http://register.btopenworld.com/templates/btwebcontrol012.cab

If btopenworld is your ISP then you should keep it, otherwise select and fix

regarding this one

O17 - HKLM\System\CCS\Services\Tcpip\..\{632D2EFF-A433-4469-B3B7-35F10C8919EB}: NameServer = 217.148.40.6 217.148.32.30

I'm a bit puzzled by the nameservers. If you are sure that those are your ISP assigned DNS servers then keep them otherwise select and fix.

Once you are done reboot.

Regarding the DNS servers I will place the whois info query results I obtained below

HTH,

Dan

[Query: 217.148.32.30, Server: whois.ripe.net]

% This is the RIPE Whois server.
% The objects are in RPSL format.
%
% Rights restricted by copyright.
% See http://www.ripe.net/ripencc/pub-services/db/copyright.html

inetnum: 217.148.32.0 - 217.148.33.255
netname: DENSITRON-NET-UK
descr: Core Routing and Co-location Servers
country: GB
admin-c: MH66795-RIPE
tech-c: JS4444-RIPE
status: ASSIGNED PA
mnt-by: DENSITRON-MNT
changed: jules@eu-x.com 20010307
source: RIPE

route: 217.148.32.0/21
descr: DENSITRON-UK
origin: AS16359
mnt-by: DENSITRON-MNT
mnt-by: VASNET-MNT
changed: jules@eu-x.com 20010814
source: RIPE

person: Mike Hardcastle
address: Densitron Internet Technologies
address: Unit 4
address: Airport Trading Estate
address: Biggin Hill
address: Kent, TN16 3BW
phone: +44 (0) 1959 542000
e-mail: mike@densitron.net
nic-hdl: MH66795-RIPE
notify: noc@eu-X.com
mnt-by: VASNET-MNT
changed: jules@eu-X.com 20010109
source: RIPE

person: Julian Salter
address: eu-X
address: Jacques House
address: Fircroft Way
address: Edenbridge, Kent, TN8 6EP
phone: +44 (0) 1732 866529
fax-no: +44 (0) 1732 867059
e-mail: jules@eu-X.com
nic-hdl: JS4444-RIPE
notify: jules@eu-X.com
mnt-by: JS4444-RIPE-MNT
changed: jules@eu-X.com 20010122
source: RIPE



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