problem with installing ESET Smart Security

Discussion in 'ESET Smart Security' started by fatook, Jun 10, 2012.

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  1. fatook

    fatook Registered Member

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    hi friends:
    when I install ESET Smart Security this note appeared:

    the feature you are trying to use is on a network resourse that is unavailable.click ok to try again or enter an alternate path to a folder containing the inistallation package ' NOP61B.msi' in the box below

    and I cant found this file.so what should I do?
    Thanks for help and for every body
     
  2. Cudni

    Cudni Global Moderator

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    Was there previous Eset version installed?
     
  3. fatook

    fatook Registered Member

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    yes it was. but I uninstalled it before installing next version.
     
  4. Cudni

    Cudni Global Moderator

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    try manual removal tool
    kb.eset.com/esetkb/index?page=content&id=SOLN2289
     
  5. Marcos

    Marcos Eset Staff Account

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    The error occurs if a backup copy of the installer is removed from the C:\WINDOWS\Installer folder. Using the Uninstall tool mentioned above should work.
     
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