Problem with installation over Norton internet scan.

Discussion in 'ESET NOD32 Antivirus' started by jonathanboon, Apr 14, 2009.

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  1. jonathanboon

    jonathanboon Registered Member

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    I accidentally installed NOD32 business edition v4 on a PC that already had Norton internet scan installed.

    The PC will now no longer log into windows, I managed to boot the PC into safe mode and remove NOD32 with revo uninstaller ( you cannot uninstall nod32 in safe mode) and it will work again but I can't fully remove internet scan from the PC so whenever you install NOD32 the PC is unusable.

    Does any one know how to manually remove norton internet scan, I have tried the norton uninstaller provided by Symantec but this dies not work.
     
  2. ASpace

    ASpace Guest

    Uninstallation in Safe Mode is possible . Just run the uninstaller file from Start ->(All) Programs -> ESET -> ESET NOD32 Antivirus -> Uninstall

    What do you mean ? Is uninstation successful at all or you receive an error ?
     
  3. jonathanboon

    jonathanboon Registered Member

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    Thanks for the quick response, I didn't think to try it that way.

    There is no error message the uninstall runs through but symantec uinstallers leave traces of the program in the registry and C drive which conflict with NOD32.

    Had this problem before when changing from symantec corporate 10 to NOD32, the computers ground to a halt and it took me 2 days to go round 20 machines and manually remove the symantec from the registry.

    I can't seem to find instructions for norton internet or security scan though, i may have to try reinstalling the norton and then using revo to remove it.
     
  4. tanstaafl

    tanstaafl Registered Member

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  5. MathewG

    MathewG Former ESET Support Rep

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    Norton's removal tool should remove all traces of Norton from your machine, even if you tried uninstalling manually or used "Add/Remove Programs". The removal tool should clean up anything else that may have been left behind.
     
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