Problem with I Creating Acronis Secure Zone

Discussion in 'Acronis True Image Product Line' started by ?ngel Romero, Jul 18, 2006.

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  1. ?ngel Romero

    ?ngel Romero Registered Member

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    Jul 18, 2006
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    Dear all,

    I am proved Acronis True Imagen 9.1 Enterprise Server (trial version) to decide if my organitation buy this product.
    In this test I am trying to create Acronis Secure Zone but I find the next problem after select the partitions from which space will be used to create the zone and to press the next button, and after I get this message "Acronis true image Management console was not able to create acronis secure zone on the selected drive".

    I have looked what the partition they have space sufficient and I have proved partition with file system NTFS, FAT32 and ext3 of linux. I have checking this all but I don`t understand this error. Why is it?. Anybody can help me?.

    Thank you for advanced.
     
  2. carlll

    carlll Registered Member

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    Jul 18, 2006
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    I have exactly the same problem. I've tried v8.1 and v9.1 and both give me the same error. I've had terrible luck with Acronis support, so I don't expect this to be resolved soon.

    What is odd is that I can create a Secure Zone on other drive partitions, but not on the partition that I want to create it on.
     
  3. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello Ángel Romero and carlll,

    Thank you for choosing Acronis Disk Backup Software.

    I am sorry for the delayed response.

    If that does not help then please download the latest version of Acronis drivers and install it with disabled logging. After that, please check the functionality of Acronis True Image. You should be able to create Acronis Secure Zone if successful.

    If the problem still persists then enable logging by running the Acronis drivers installation package once again, reproduce the problem and collect the c:\snapapi.log file. Also create Acronis Report as it is described in Acronis Help Post. Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Aleksandr Isakov
     
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