problem with downloading update!

Discussion in 'NOD32 version 2 Forum' started by woomera, May 8, 2005.

Thread Status:
Not open for further replies.
  1. woomera

    woomera Registered Member

    Joined:
    May 21, 2004
    Posts:
    211
    when i try to get the latest update ,with it comes to the file NOD258D.nup
    it says "downloaded file is damaged".
    whats the prob?
     
  2. Blackspear

    Blackspear Global Moderator

    Joined:
    Dec 2, 2002
    Posts:
    15,115
    Location:
    Gold Coast, Queensland, Australia
    With this issue can you please send an email to support@nod32.com and place a link to this thread. If you do not hear from Eset within 3 days (allows for weekends), please advise us here...

    We would appreciate if you could keep us in the loop with your progress, as we all learn this way…

    Cheers :D
     
  3. woomera

    woomera Registered Member

    Joined:
    May 21, 2004
    Posts:
    211
    sorry that took a little long,
    ok i contacted them and here is what they sent:

    " Hello,

    There are 3 possible reasons:

    1. The TMP and TEMP system variables are not defined in the system, or the directories to which they point do not actually exist on disk
    * Please make sure the aforementioned variables in System properties - Advanced - Environment variables actually point to existing directories (see attached screenshots)
    2. The file \Program files\Eset\nod32.000 is corrupted for some reason (e.g due to a disk error)
    * Check the disk for errors using scandisk (Win 9x/ME) or chkdsk (Win NT/2000/XP/2003)
    * Rename the file nod32.000 (you might need to restart Windows in Safe mode first)
    * Reboot the machine (you'll get an error loading resident protection, just ignore it)
    * Update NOD32
    * Reboot the machine
    3. The file \Program files\Eset\nod32.000 is locked by another application
    * Rebooting the machine and updating NOD32 again should do the trick.

    Regards,
    Nigel. "
     
  4. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,415
    This could be caused by the fact that your ISP uses a transparent proxy server which you do not have configured in the update setup.
     
  5. Blackspear

    Blackspear Global Moderator

    Joined:
    Dec 2, 2002
    Posts:
    15,115
    Location:
    Gold Coast, Queensland, Australia
    So, have you tried what was suggested? Has it resolved your issue?

    Cheers :D
     
  6. woomera

    woomera Registered Member

    Joined:
    May 21, 2004
    Posts:
    211
    actualy i did chdsk and there was some errors so i schaduled with auto fixing in next start and i let it do the work and then i uninstalled the nod and installed the 2.5 but the same problem ,and i didnt try renaming yet.
    but how can using a proxy in isp be the problem? can u explain it why?
    thanks.
     
  7. alglove

    alglove Registered Member

    Joined:
    Jan 17, 2005
    Posts:
    904
    Location:
    Houston, Texas, USA
    No sort of "download acceleration" software installed, which may try to compress/decompress the download?
     
Thread Status:
Not open for further replies.
  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.