problem with downloading update!

Discussion in 'NOD32 version 2 Forum' started by woomera, May 8, 2005.

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  1. woomera

    woomera Registered Member

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    when i try to get the latest update ,with it comes to the file NOD258D.nup
    it says "downloaded file is damaged".
    whats the prob?
     
  2. Blackspear

    Blackspear Global Moderator

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    With this issue can you please send an email to support@nod32.com and place a link to this thread. If you do not hear from Eset within 3 days (allows for weekends), please advise us here...

    We would appreciate if you could keep us in the loop with your progress, as we all learn this way…

    Cheers :D
     
  3. woomera

    woomera Registered Member

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    sorry that took a little long,
    ok i contacted them and here is what they sent:

    " Hello,

    There are 3 possible reasons:

    1. The TMP and TEMP system variables are not defined in the system, or the directories to which they point do not actually exist on disk
    * Please make sure the aforementioned variables in System properties - Advanced - Environment variables actually point to existing directories (see attached screenshots)
    2. The file \Program files\Eset\nod32.000 is corrupted for some reason (e.g due to a disk error)
    * Check the disk for errors using scandisk (Win 9x/ME) or chkdsk (Win NT/2000/XP/2003)
    * Rename the file nod32.000 (you might need to restart Windows in Safe mode first)
    * Reboot the machine (you'll get an error loading resident protection, just ignore it)
    * Update NOD32
    * Reboot the machine
    3. The file \Program files\Eset\nod32.000 is locked by another application
    * Rebooting the machine and updating NOD32 again should do the trick.

    Regards,
    Nigel. "
     
  4. Marcos

    Marcos Eset Staff Account

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    This could be caused by the fact that your ISP uses a transparent proxy server which you do not have configured in the update setup.
     
  5. Blackspear

    Blackspear Global Moderator

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    So, have you tried what was suggested? Has it resolved your issue?

    Cheers :D
     
  6. woomera

    woomera Registered Member

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    actualy i did chdsk and there was some errors so i schaduled with auto fixing in next start and i let it do the work and then i uninstalled the nod and installed the 2.5 but the same problem ,and i didnt try renaming yet.
    but how can using a proxy in isp be the problem? can u explain it why?
    thanks.
     
  7. alglove

    alglove Registered Member

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    No sort of "download acceleration" software installed, which may try to compress/decompress the download?
     
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