Problem with Boot disk not booting fully

Discussion in 'Acronis True Image Product Line' started by andrewinla, Jul 14, 2006.

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  1. andrewinla

    andrewinla Registered Member

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    Jul 14, 2006
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    I have a Toshiba laptop with a SATA drive.
    I have imaged it but now I bought a new larger SATA drive and when I attach my USB external drive to reload the image onto the new drive I cant.

    The Acronis boot disk will boot to safe mode but will not show my SATA drive.
    When I try to load the full version off the boot disk it says "please wait while Acronis loads" and I waited over 30 minutes and it went nowhere.

    I am a bit of a newbie and I did search for this problem and did not find the answer.
    Please let me know the solution...
    Using Acronis Workstation version 9.1 build 3,534

    Thank you!
     
  2. viclair

    viclair Registered Member

    Joined:
    Jul 14, 2006
    Posts:
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    I have a Toshiba also with the same problem.

    I have a new Toshiba notebook and I have the same problem. I cannot create an Acronis TrueImage book disk that will allow the notebook to bootup succesfully. I have contacted tech support. So far without success.

    They had me try a "no ds" option. And that's it so far. This option did nothing that I could see.

    I have no idea what the problem is. Anyone else out there with a Toshiba notebook? Does yours work with True Image? Does yours not work?

    Specifically, I have a Satelite PSAA2U-059018.

    Anyone have any ideas on what to try? It's been a day since Acronis Tech Support has contacted me.

    Help!

    Vic
    Reno, Nevada
     
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello viclair and andrewinla,

    Thank you for your interest in Acronis True Image

    First of all, please get an updated build, which is available on our web site at http://www.acronis.com/enterprise/support/updates/. To get access to updates you should register your software first at http://www.acronis.com/enterprise/registration/. Please disable any download managers, Internet download/connection boosters, etc. before the download. Then re-create your Acronis Bootable Media with the new build and retry to boot.

    In case of failure please boot your computer from the Acronis True Image rescue disc and press F11 key when the selection screen advising you to select either "Full", "Safe" or "Boot into Windows" option appears. After you get the "Linux Kernel Settings" prompt, please remove the "quiet" word, click on the OK button and choose "Full Version". As the startup messages stop scrolling, you can use Shift+PgUp and Shift+PgDn keys in order to scroll the screen manually. Please write down the last few lines of the output, or use a digital camera to make shots of the output screens and send the captured information to us (support@acronis.com) along with the link to this thread.

    Thank you.
    --
    Fedor Kurbatov
     
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