Problem with BoClean Payment

Discussion in 'other anti-trojan software' started by mikel108, Mar 14, 2007.

Thread Status:
Not open for further replies.
  1. mikel108

    mikel108 Registered Member

    Joined:
    Dec 10, 2004
    Posts:
    1,057
    Location:
    SW Ontario, Canada
    Well I went to make the jump to BoClean. I entered all my info...something I very rarely and I mean rarely do on the internet. What do I end up with. A notice that there has been an intenal error from PSC. Now I have to watch and see if the payment came off, or if there was a problem that let someone get my info. What exactly should I do now??
     

    Attached Files:

  2. FanJ

    FanJ Updates Team

    Joined:
    Feb 9, 2002
    Posts:
    2,564
    Hi,

    I have sent an email to Nancy, with link to this thread, about your question.

    Support from PSC is absolutely great, so I am sure that your issue will be solved soon.
     
  3. mikel108

    mikel108 Registered Member

    Joined:
    Dec 10, 2004
    Posts:
    1,057
    Location:
    SW Ontario, Canada
    Thanks,
     
  4. mikel108

    mikel108 Registered Member

    Joined:
    Dec 10, 2004
    Posts:
    1,057
    Location:
    SW Ontario, Canada
    I sent an email last night....have yet to hear from them. I guess I could drive to their office, it's only a few hours...LOL


    Anyways, just thought I would update you.

    PS..who is the CSR that they refer to in the screenshot?
     
  5. mikel108

    mikel108 Registered Member

    Joined:
    Dec 10, 2004
    Posts:
    1,057
    Location:
    SW Ontario, Canada
    SOLVED : Nancy contacted me. It seems that my credit card has a transaction security feature that was stopping it from completing the purchase. she suggested that I contact my CC company. Since I am paranoid,but lazy, and I knew everything was ok from last night...I went ahead and used another credit card. Now I have BoClean.
     
  6. LoneWolf

    LoneWolf Registered Member

    Joined:
    Jan 2, 2006
    Posts:
    3,408
    BOClean.Great software,great support.You should be happy with it,I know I am.:thumb:
     
  7. Antarctica

    Antarctica Registered Member

    Joined:
    Feb 25, 2003
    Posts:
    1,617
    Location:
    Canada
    Welcome in the BoClean family.:)
     
  8. mikel108

    mikel108 Registered Member

    Joined:
    Dec 10, 2004
    Posts:
    1,057
    Location:
    SW Ontario, Canada
    Nancy was great. I could tell in her email to me, from the chain of replys, that she had contacted Digital River twice, just to get the problem solved. I have never had a company do that much for $30 for me. That is support.
     
  9. JimIT

    JimIT Registered Member

    Joined:
    Jan 22, 2003
    Posts:
    1,035
    Location:
    Denton, Texas
    "Customer Service Representative"
     
Thread Status:
Not open for further replies.