Problem with BoClean Payment

Discussion in 'other anti-trojan software' started by mikel108, Mar 14, 2007.

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  1. mikel108

    mikel108 Registered Member

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    Well I went to make the jump to BoClean. I entered all my info...something I very rarely and I mean rarely do on the internet. What do I end up with. A notice that there has been an intenal error from PSC. Now I have to watch and see if the payment came off, or if there was a problem that let someone get my info. What exactly should I do now??
     

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  2. FanJ

    FanJ Updates Team

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    Hi,

    I have sent an email to Nancy, with link to this thread, about your question.

    Support from PSC is absolutely great, so I am sure that your issue will be solved soon.
     
  3. mikel108

    mikel108 Registered Member

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    Thanks,
     
  4. mikel108

    mikel108 Registered Member

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    I sent an email last night....have yet to hear from them. I guess I could drive to their office, it's only a few hours...LOL


    Anyways, just thought I would update you.

    PS..who is the CSR that they refer to in the screenshot?
     
  5. mikel108

    mikel108 Registered Member

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    SOLVED : Nancy contacted me. It seems that my credit card has a transaction security feature that was stopping it from completing the purchase. she suggested that I contact my CC company. Since I am paranoid,but lazy, and I knew everything was ok from last night...I went ahead and used another credit card. Now I have BoClean.
     
  6. LoneWolf

    LoneWolf Registered Member

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    BOClean.Great software,great support.You should be happy with it,I know I am.:thumb:
     
  7. Antarctica

    Antarctica Registered Member

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    Welcome in the BoClean family.:)
     
  8. mikel108

    mikel108 Registered Member

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    Nancy was great. I could tell in her email to me, from the chain of replys, that she had contacted Digital River twice, just to get the problem solved. I have never had a company do that much for $30 for me. That is support.
     
  9. JimIT

    JimIT Registered Member

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    "Customer Service Representative"
     
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