Problem when saving partition

Discussion in 'Acronis True Image Product Line' started by gtaillandier, Sep 14, 2007.

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  1. gtaillandier

    gtaillandier Registered Member

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    Hello

    I apologize for my english, but I'm French.

    I have TI10 and last week I wanted to save the partitions of my old PC to an external USB2 drive. Unable to do it under Windows ( message from TI when starting : dll has been moved, or something like that ).
    Solution : booting from CD.

    I chose to save the partition. After several minutes, TI didn't respond. No more activity on both internal and external drive.

    Can someone tell me where the problem comes from ?

    Sincerely.
     
  2. GroverH

    GroverH Registered Member

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    I would un-install TI-10 and re-install. Turn off everything possible during the re-install.

    Perhaps my guides below can help.

    The latest build is 4942. Is this what you are using?
     
    Last edited: Sep 15, 2007
  3. gtaillandier

    gtaillandier Registered Member

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    I'm not sure un-install and reinstall TI10 will solve the problem because it happened when I use the bootable CD.
     
  4. MudCrab

    MudCrab Imaging Specialist

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  5. gtaillandier

    gtaillandier Registered Member

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    No I haven't tried it.
    I'll try when I'll use by bootable CD.
     
  6. jmk94903

    jmk94903 Registered Member

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    Did you actually get the identical error message from Windows and the Recovery CD?

    If not, then the failures are probably for very different reasons. Reinstalling TI may indeed fix the problem in Windows.

    Bon chance!
     
  7. gtaillandier

    gtaillandier Registered Member

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    I only have the problem when using the recovery CD.

    I've never had the problem under Windows.
     
  8. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello gtaillandier,

    Thank you for choosing Acronis Disk Backup Software.

    Please make sure you use the latest build (4942) of Acronis True Image 10.0 Home. To get access to updates you should first register your software. Don't forget to recreate Acronis Bootable Rescue Media after updating.

    If updating doesn't solve the problem, please try booting with "acpi=off noapic" parameter as it is described in Acronis Help Post, as MudCrab suggested.

    If the issue persists, please collect some information to let us investigate it thoroughly:

    Please create Acronis Report and Linux system information (sysinfo.txt) as it is described in Acronis Help Post.

    Please also clarify, at what step exactly does the problem appear?

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    --
    Marat Setdikov
     
  9. gtaillandier

    gtaillandier Registered Member

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    Hello

    I've tried quiet acpi=off noacpi and I've restored the partitions without problem.

    Can you tell me what this option make ? Previously I've used an external 300Gb USB2 disk, and restore operation worked fine.

    Now I have an external 500Gb and restore doesn't work ( unless if I modify the option ). Can the problem comes from a high capacity disk ?

    Sincerely.
     
    Last edited: Sep 26, 2007
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